Mission Viejo Heating & Air

John & Leo were GREAT!! Did an entire HVAC System today at our home. Showed up at 8:30am and was done/gone at 2:30pm. Very professional and very informative during the entire process. Thank You Mission Viejo Heat/Plumb! Especially you John! We appreciate you! 100% Recommended👍

I had a great experience with Mission Viejo Heating and Air Inc. First, the customer service representative was able to move our appointment up by a full day, which was a great start. Our service technician, John, gave us a courtesy call before arriving and somehow managed to show up even earlier than the scheduled appointment time, a rare and pleasant surprise these days! John got right to work and quickly diagnosed the problem: a blown blower motor. It seemed like he knew what was wrong before the furnace even had a chance to finish complaining. Despite having other appointments scheduled, he rearranged his day to help take care of our immediate need, which we really appreciated. He quickly headed out to pick up a replacement blower motor and was back before I could get too comfortable thinking I might have to spend the day without air. The removal and installation were completed efficiently and professionally, and our system was back up and running in no time. John was knowledgeable, professional, and clearly takes pride in his work. If all service calls were this smooth, people might actually look forward to HVAC repairs. I highly recommend Mission Viejo Heating and Air Inc. and especially John for fast, reliable, and friendly service.

Our AC stopped working in the middle of the heatwave. Mission Viejo heating and air responded to my calls and gave me a quick appointment. They send me reminders and updates regarding my appointment which I loved! John Polli, showed up promptly at schedule time and was extremely knowledgeable, friendly and efficient. He diagnosed the problems (broken capacitor) and fixed our AC system. Best of all was his honesty- I was worried that we would need to spend several thousand dollars replacing our old system. Love this company!

Brent was super knowledgeable, quick, kept me informed on what was needed to get the AC running again. Did not feel pressured to do anything above the minimum to get it going. Had recommended what could be done if our unit does eventually stops working. Will definitely call Mission Air next time.

I rarely write reviews, but Mission Viejo Heating & Air truly earned this one. From the very first consultation through the final installation, the entire experience was outstanding. The team was professional, knowledgeable, punctual, and respectful of my home. Every step of the process was clearly explained, and there was never any pressure—just honest recommendations and excellent workmanship. I especially want to recognize John Polli, who guided the entire project from start to finish. John’s knowledge, patience, and professionalism gave me complete confidence throughout the process. He took the time to answer every question, explain the available options, and helped me select the Carrier system that best fit my home and my goals. His attention to detail and commitment to doing the job right made a real difference. The installation crew did an exceptional job. The work was clean, organized, and completed with great attention to detail. Everything was tested, explained, and left in perfect condition. Most importantly, I ended up with exactly the Carrier system I wanted, and it has been performing flawlessly. The comfort in my home has improved significantly, and I couldn’t be happier with the result. If you’re looking for an HVAC company that combines technical expertise, outstanding customer service, and genuine professionalism, I highly recommend Mission Viejo Heating & Air. Thank you to John Polli and the entire team for an excellent experience.