Pep Boys Auto Service & Tires

We had a great experience at this Pep Boys! The manager (Mark) was absolutely awesome—very personable, professional, and welcoming. He made us feel completely comfortable asking any questions we had, and we could tell he genuinely knew his stuff and was more than willing to take the time to help us. It’s refreshing to come across a manager who is so knowledgeable, approachable, and dedicated to making sure customers feel taken care of. His team also worked very well together, and it was clear that they have great communication and teamwork. Overall, we were extremely impressed with the service and would definitely recommend this location!

I had a great experience at Pep Boy's. I had help from Mark who was professional, knowledgeable, and took the time to answer all of my questions without making me feel rushed. I really appreciated how informative he was. I highly recommend Pep Boys to anyone looking for honest, quality work on their vehicle!

Great place. Good service, awesome customer service. Anthony gave me an accurate time estimate, did his best to accommodate my time constraints, and was extremely helpful through the whole process. Would definitely return for any of my car’s services

Great service, friendly and professional reps! Mark spent the time to explain what our older vehicle needed, as well as it’s current condition. His recommendations were on point - and prices were quite reasonable. (Much better than dealership prices!) We were happy with the experience and would highly recommend this Pep Boys to other customers. Big thanks!

Worst auto shop experience ever!!! I got work done on my 2011 Toyota Tundra at the Kings Canyon location and received it in worst shape than I took it in for. I went in originally because my passenger side shocks had a minor leak. This leak was brought to my attention a month prior by Wheel King, who was rotating my tires. I was originally quoted $850 upon the inspection, but the final price was $2614.08 with parts and labor. I was originally told I only needed to repair the suspension and that Pep Boys has to replace the suspension on both sides, they cannot only do one. Upon further inspection, the Manager, Mark Cypert said I needed new struts even though my truck only has 78,000 miles. I was never shown any pictures or videos of these damaged parts, but the Manager insisted I get the upper control arms and struts replaced. I took his word and expertise and was expecting my vehicle to look as it did when I took it in. I have larger aftermarket tires and wheels with a leveling kit, but after it was finally repaired, it looks completely different than before, in a worse way. I noticed several issues with the new suspension; the front end was not leveled as it was before and was sitting much higher. The front wheels were now inverted inwards and were not paralleled with the rear wheels as they should be and were before I brought it in. It physically looks horrible and I mentioned all this to the Manager, Mark Cypert the next day when I took it in for the power door lock/window button repair. He said that since the struts were so badly damaged, they had to replace them and that this is the way they have to originally fit, at 3". I showed him that the wheels were now inverted inwards and that the front tires are not sticking out as far as before and parallel to the rear tires. He said that this is the way it’s supposed to be and that Wheel King, the company who did my aftermarket wheels, tires and installed the leveling kit, didn’t know what they were doing and "are the worst place for wheels and tires". To say that there is nothing more he can do to fix it and that this is the way it’s supposed to be when it clearly looks terrible and completely different than when I took it in is an answer and outcome I simply cannot overlook. I currently have Case #192112 open with them to hopefully get refunded for all the damages done to my truck. I simply could not wait any longer for Pep Boys to fix their mistake so I went ahead and took it in to Fresno Unlimited where they diagnosed issue right away and removed my leveling kit block to even my vehicle again and re-aligned the wheels so now, they are straight again. I wish i would have never taken it to Pep Boys since the beginning and should have gone with my gut and taken it to a suspension specialist like Fresno Unlimited. While Fresno Unlimited was fixing my truck, they noticed that a nut was missing on the driver side upper control arm. How incompetent do the technicians at Pep Boys have to be if two different locations did not notice this huge safety issue but Fresno Unlimited was able to notice this right away? Imagine if my upper control arm snapped on the road while driving. Even the owner at Fresno Unlimited told me personally that Pep Boys did me dirty. I now have to buy all new front tires due to the wear on the tread which is more unnecessary money out of my pocket. This whole experience has been completely awful and unacceptable!!! I expect my file claim #192112 to be approved and expect to receive a full refund and reimbursement for all the damages done, all the hours and time spent, all the stress I've been through for something that should have been done right the first time. I made sure to notify all my friends and family about this whole ordeal and to NEVER use Pep Boys again!!! Believe me, if I could give negative stars on this review, I would.