Veterinary Emergency Center of Redlands

I do believe the front desk needs major improvement in showing empathy and sympathy when we walk up to the desk looking for emergency help. I work in healthcare as well and it's important to show that. I want to thank Dr. Tower and the team, Melissa, Mariah, and Diana at Redlands Animal Emergency, for giving me updates on my little baby boy. They treated my baby boy Winston with such tenderness, dignity, and skill when he was struggling to breathe with other complications and suffering. I’m glad that Dr. Tower noticed something was missing when she reviewed Winston's chart. Even though everything looked OK, she recommended that my wife and I get a CT, and we got answers. And that’s what we were mainly looking for answers instead of people just throwing medications at him. Very intelligent and thorough physician she is. In an incredibly painful moment, she provided gentle comfort care and compassion, and communicated clearly with my wife and I. Very sadly to see my poor baby boy go. Again, thank you Dr.Tower for everything you have done for my baby boy he's not suffering anymore and we got closure by getting answers.

We have been a few times to Veterinary Emergency Center of Redlands for our mini Aussie Lucy. They saved her many years ago from pneumonia. Sadly after almost 14 years we had to say goodbye to our beloved Lucy on this memorial day early morning. The staff was very caring and compassionate as was the area where we said goodbye to Lucy. We love her and miss her everyday. I just wanted to publicly thank the staff that morning for easing one of the worst things we've had to do. I don't know if we will ever get another doggie, but if we do it's nice to know we will have great care near by.

I’ve visited this clinic multiple times with both my previous and current pets, and every experience has been positive. The staff consistently makes me feel like my animals are a priority, treating us with genuine compassion and care. Recently, my dog needed emergency surgery after eating something harmful and had to stay under their care for three days. Throughout that time, the frequent updates from the staff were incredibly reassuring and brought me a lot of peace of mind. The doctors and veterinary technicians truly treated my pet like their own. While other places may be more affordable, my past experiences at low-cost clinics often left me feeling like just another number, and that my pet wasn’t a priority. Because of the level of care and attention we receive here, I will absolutely continue coming back for all of my pet’s needs.

My cat was seen on an emergency basis for an extremely delicate and serious medical situation, and I cannot express enough gratitude for the care, compassion, and professionalism we received. From the moment we arrived, the staff treated both my cat and our family with kindness, patience, and genuine concern. The veterinary team took the time to carefully explain every step of the evaluation and treatment process, ensuring we understood our options during a very stressful and emotional time. Their expertise and attention to detail gave me confidence that my cat was receiving the best possible care. What stood out most was the compassion shown by every member of the team. They recognized how difficult the situation was and treated my cat with such gentleness and dignity. Emergency veterinary medicine can be overwhelming, but the staff made us feel supported and cared for throughout the entire experience. I am incredibly thankful for the dedication, skill, and empathy shown by everyone involved in my cat's care. While I hope no pet owner ever has to face an emergency, I would not hesitate to recommend this hospital to anyone needing urgent veterinary care. Thank you for being there when we needed you most.

Dear VECR Dr.’s, Techs, and Staff, I want to thank you for showing me what a compassionate vet hospital should look like. You all set the bar really high. From the moment we walked in the doors, the many hours in the waiting/visit rooms, to our way out we were greeted with care. Throughout our long process I never once felt like this was just a job or going through the motions. With the days and hours spent in your facility, I also got to witness your staff with other pets. That compassion was not just my experience but every pet and person who walked through those doors I saw the same care. During our experience, we were informed of the care our baby would need, what the next steps would be and possible outcomes. When we had to leave her in your care for 72 hrs I was always being updated which helped me feel she was being cared for like I would care for her. Even when you could no longer care for her, you helped guide me. I want to thank you all so much for making me and my baby feel safe during this process. It was a very difficult time and the unknown was scary. Not that I didn’t feel this way about you guys already but when we had to transfer our care to another emergency vet hospital, it really opened my eyes and made me truly appreciate everything that you have done. The support from everyone at VECR went way above and beyond just vet care. Truly Truly love you all. Unfortunately our baby didn’t beat her IMHA battle after her second transfusion.