PetSmart

Felicia is amazing. She is always so patient with our pup. We’ve had many groomers for our poodle and she is by far the best. I genuinely am always thoroughly impressed by her. She is so kind and I know my doggo Moose loves her. Asked for something different and let her get creative, and look at his cute star!!!

We are from tulare county , and when we (my mother and I) come to puppy and dog sit for my brother this is where we go for there dog necessities. The customer service is great. We were looking around for a bit and we were stopped by 3 employees 😁. They were very kind and helpful. There is a lot of selections and varieties for pets. It is a very calming environment. The employee at the register was very kind and makes conversation , which I love , because who likes to stand in silent awkwardness 🤪. Overall it is a great place to shop for pets 😀

Love taking my dogs to PetSmart for grooming! Yads did an amazing job with them both! They were definitely overwhelmed with a call out today but didn’t let that affect their customer service or the result! So grateful!

Their Grooming salon is a great place. My sweet girl is treated well, and comes out happy. Tuesdays are senior discount days that that's a win-win for me!

This review is long overdue, but after recently hearing several other negative experiences from this location, I decided it was time to share mine. For context, I own three Belgian Malinois and one German Shepherd. My dogs are groomed every four weeks because they participate in dock diving and live on rural property. They have been groomed regularly for years by multiple groomers without issue. For nearly a year, they’ve been regular clients at Petco in Madera with excellent results. I was gifted a PetSmart grooming package and decided to bring my two easiest dogs. The experience started poorly before my dogs were even touched. There was a groomer named Maddy who was incredibly kind and professional. However, another older Asian lady repeatedly barked orders at her and spoke down to her in front of customers and coworkers. It was uncomfortable, unprofessional, and embarrassing to witness. Maddy ended up grooming my dogs and mentioned that she loved Malinois. As a Malinois owner, that gave me confidence because breed familiarity matters. Unfortunately, it quickly became apparent there was very little actual understanding of the breed. The first dog I brought was my 5-year-old Malinois, Major. He is one of the softest, friendliest dogs you’ll ever meet and has never had a grooming issue. The second was our younger Malinois puppy, a giant goofy dog who also has no grooming history concerns. I received the pickup call in less than two hours, which was unusually fast. When I arrived, I was told, "They did so great!" and "I’d love to groom them again." I even attempted to leave a tip for Maddy, but their system wasn’t set up for it and I didn’t have cash. So at this point I’ve been told my dogs were wonderful and that she’d happily groom them again. Then, as I’m about to leave, I’m told, "Major snapped at me once." When I asked what happened, the story immediately changed to, "Well, it wasn’t really a snap. He was just nervous." Those are two very different things. Then I was also told they couldn’t do his nails because "he wouldn’t let us." Again, interesting information that somehow wasn’t mentioned while I was being told how fantastic he was. None of it added up. I took both dogs directly to Petco, where my other dogs were already being groomed. They were surprised by the story and proceeded to dremel Major’s nails in about five minutes without issue. They also completed my puppy’s nails without issue. The final problem was the quality of the groom itself. Both dogs were still damp and smelled strongly like wet dog when I picked them up. It was obvious they had not been properly dried. The biggest issue wasn’t the wet dogs. It was the feeling that staff saw "Belgian Malinois" on the paperwork, became uncomfortable with a working breed, and then started making excuses afterward. If a dog truly snapped, explain it. If he was nervous, say that. If services couldn’t be completed, communicate that honestly. Instead, I was told how amazing my dogs were, asked to come back again, and then given vague accusations and excuses as I was leaving. To make matters worse, I left a voicemail requesting a conversation with management and never received a call back. If you own a large breed or working breed, especially a Belgian Malinois or German Shepherd, I would strongly recommend looking elsewhere.