Willow Creek Healthcare Center

Willow Creek Facility is a nice and comfortable place for elderly people who need care. The staff truly care for the people they serve and look after. I highly recommend this facility to anyone looking for a place that can provide the care for their family members need.

I had a wonderful experience at this facility. Everything was extremely clean, organized, and well-maintained, which made me feel comfortable right away. The staff was incredibly helpful, friendly, and professional from the moment I arrived. Everyone took the time to answer my questions and made sure I had everything I needed. It is clear that they truly care about the people they serve. I highly recommend this facility to anyone looking for a positive and welcoming experience.

If I could give negative stars they would get -5 I have a loved one that I went to go visit yesterday. They had been sitting in a soil diaper for an hour and a half. The facility supposedly was out of extra large so I went to the store to get her some after about 20 minutes of getting back, they finally changed into the ones that I bought from the store. I later get a call from the Director of nursing stating it was an error. It was a mistake. The CNA's knew she wasn't trained correctly and all is good. OK well if that's the case, how come when I came back 30 to 45 minutes later, she was still in a soil diaper, and you put her in the diapers that I brought how come she wasn't fresh clean and in an extra large diaper from your facility, doesn't add up this is just ONE incident I happen to walk in on almost 2 hours in a soiled diaper

The Willow Creek entire team went above and beyond to ensure my farther's recovery and comfort. The physical therapy was exceptional, providing him with the consistent, professional support he needed to progress. Beyond the therapy, the daily care was top-notch. I want to give a special shout-out to Priscilla, Joann, and Shayna. Thank you for your incredible work and for making such a positive difference in my father's life. We are so grateful for everything you've done.

I’m updating my review to reflect how the facility ultimately handled the situation. After my concerns were raised, my mother’s missing item was returned, and the staff made a genuine effort to ensure she felt comfortable and supported. That meant a great deal to her and to our family. My mother is in rehab and relearning how to walk, and she now feels safe, respected, and cared for. The rooms are clean, the food is genuinely good, and most importantly, the staff have been kind and attentive, which has had a very positive impact on her mood and recovery. I appreciate the steps management and staff took to address the issue and restore trust. Based on how things stand now, my mother is happy with her care, and that is what matters most.

Im really disappointed this time with Willow Creek. My mom has been there several times, dont know if ownership change or new service. First of all I noticed my mom her room very dirty, I dont know when they clean but same wrappers on floor for 2 days. The other is she was never accommodated with water daily or on her table. I always had to ask and they said they would go get it and never did. The worst part was the Social Service Director Jennifer Soriano. When I wanted my mom released she was rude and rolling her eyes. She also said she didn't know when she can get my mom released because she had other things to do meetings, etc and so much paperwork in which she never filled out the RN had to do it. This girl needs to go to a PR class or something to get a smile in her face instead of eye rolling with her fake lashes. Last when I got her released no one helped to transport to car or even get her ready I had to do it. I suggest you re train your staff. Im sure you already lost alot of patients and I would not recommend this healthcare. Like I said I used before but never have we been treated so poorly.

My father was there recently before going back to Kaiser for a second admission, as Williw Creek was holding up on sending him for proper emergency care. The evening nurse was rude and unprofessional in his care and did not want to handle his care or him as a patient. To top it off, as he was being admitted again at Kaiser, they gathered up all his belongings and threw them in their public dining hall. My dad’s personal belongings were gone through, and stuff was stolen. I was given Joanne's number in social services to report the items stolen, and she said that unless I had the receipts, his stuff can't be reimbursed. Also, his personal information from Willow Creek and Kaiser, with all his patient identifiers, including POLST, was left exposed for anyone to see. That's a HIPAA breach, and I will contact The Joint Commission, the state, and the Better Business Bureau regarding the lack of professionalism at this establishment.