GLS US

I work directly with GLS shipping Visalia location. I would like to acknowledge our delivery driver Pablo, who comes thru on time rain or shine!! Pablo has been coming to the office for over a year now, I have never received this type of expectational customer service from a driver ever. He knows how important our medication shipment is and understands, he plays a big part in our health care system THANK YOU again Pablo!!

This shipping company is a joke. Drivers are lazy. Lied and said the road was closed to get into my neighborhood you can’t legally close a rode into a neighborhood so that was a flat out lie. Driver was just too lazy to go around and wait in traffic to get my package to me on time. If I could give zero stars i would. This is not the first issue we’ve had with them. Last year after Christmas they destroyed a one of a kind item by throwing it on the porch and breaking it.

Our driver Pablo is awesome. Great customer service and we haven't had any issues with any of our deliveries. HOS is very satisfied with Pablo.

Not familiar with GLS other than the warehouse I order from use them for deliveries all through the years. Turn around has always been quick and they haven't missed a delivery time.

They keep coming to my house to drop something off but never leave a slip. How can I contact your company when nobody answer the phone, email or chat?

GLS drivers are driving recklessly throughout the City of Visalia. Van drivers use highway 198 and plaza drive as if it’s a race track. Today again I witnessed another GLS van doing 90+ mph down 198 swerving in and out of traffic. The van I witnessed today looked like it had been in many wrecks on all sides of the vehicle. Hopefully GLS will step up and do something about the reckless driving.

1-800 number was the hands down the worst service from a delivery service I have ever had as a customer. Every single aspect had something wrong my package couldn't be delivered because I'm on a military base. every other company/ drivers would call to inform me they are at the gate so I can pick it up. No responses to emails sent to GLS about what I can do to correct this on my end. Customer service number wants to rush you off the phone, and kept making promises such as we will do same day re-delivery or will be there on this day from this time to this time. I've had enough of this GLS your service it's beyond terrible and you clearly have no intent on working with your customers. However, once I stopped calling the 1-800 number and managed to talk to someone in the warehouse my problem was immediately resolved.