Rinse

Wow! Who knew? Wash & Fold has been around for years! I just NEVER thought I would ever use them. Busy schedule, washer down, Laundromat is less than appealing and the timing seemed right. Right indeed with RINSE! Easy to sign up, chat to answer questions. Follow up and updates before I had the app; with the app even easier. Fast turn around. The next day...sweet. Evening hours for pick up and delivery which works for me. Valet on time and friendly. Drop off Valet, I ok'd the "leave at door" option. Done with a confirmation photo... sweet! Felt like CHRISTMAS opening my Large RINSE bag filled with clean, folded clothes and linens. Seriously, it felt GREAT! I needed the help and RINSE was right there. Heartfelt thank you's. Can't wait for round TWO. My daughter wants to try the dry cleaning service they provide. We will see. Thanks again!

great service!! always on time and i love that they drop it the bags off at your door or you can leave them there for you. it’s like having a friendship who doesn’t need you attention all the time but still helps you out when needed lol. really professional as well. i’m only docking a star (not because of the service) but because i wish they had a subscription for the laundry services though not just a subscription for free pickup and next day delivery. i would totally subscribe and use it so much if so.

I've used this service a few times when i've had some chaotic weeks and just couldn't do my laundry myself! Truthfully, it's a tad pricey but worth the convenience and customer service! The drivers, the service reps, and those who do the clothes always do a great job! I love my laundry bags too 💯 I highly recommend.

I am extremely disappointed with Rinse, had an awful first experience. I sent my Theory loose fitting wool+cashmere long cardigan for cleaning, trusting that a professional service would handle it with care. When I received it back, the coat was SHRUNK, developed pilling, and the fabric felt completely different- stiff and rough compared to the soft feel it had before. The fit is now completely off, and it looks nothing like the coat I originally sent in. Rinse took the coat to "fix" it, they STRETCHED it back, and now the bottom hem line is not straight or firm. It still feels awful, doesn’t have the soft feeling anymore. Then they expect me to be satisfied after "stretching back" my coat. Who would be happy when their clothing was shrunk then stretched back?? That is not what I had asked for. I would not recommend Rinse for delicate or expensive items. I asked to dry clean but they clearly did not.

Tried this service out as we are quite busy and dry cleaning by delivery sounded like a great idea. Cleaning quality however was spotty as one of the shirts came back with makeup stains not removed. I question the level of attention provided to clean a shirt. See lapel in the attached image for reference. Even in low lighting, you can still see the discoloration It's not that big of a deal but what's worse is Customer Support is nothing like support. I received an automated response to my complaint, provided availabilities to have it recleaned (nice to offer this btw) and then completely ghosted. It's been almost a week with no response and I have followed up multiple times If you depend on your shirts to look professional and spotless at work, do not rely on these guys

I have never thought I’d have as great service as I did and how fast the time they came and folded so nicely and brought back on time and smell good. I will always use rent for all my clothes besides just bedding. It’s hard living in apartment but Rinse makes it so easy. Don’t look no where else’s come here. And thank you

Used this service first time and was mis-charged for one item. They coded a denim dress as "formal wear". Good thing I caught it and they refunded it. Second time, they delivered my items to my elevated porch but hung them from my door knob. I’d never had anything stolen before but in the time between them being dropped off and getting to my door, a thief walked up my steps and took them. All other delivery services place items where they are not visible from the street but this company might as well have put a spotlight and blinking lights on the items.