German & Korean Auto

Very disappointing service. I called to confirm a transmission listed online and spoke with Alex, who promised to send photos by the end of the day because I had a long drive and a customer waiting. No photos were sent. When I followed up, the employees were rude, made excuses, and couldn’t tell me when the photos would be available. After waiting nearly two days, I lost my customer because I couldn’t confirm the transmission. They should have been honest instead of making promises they couldn’t keep. Poor communication and very bad customer service. I would not recommend this company.

I had a very disappointing experience with Korean German Japanese Wrecking Yard. I placed an order for a transmission yesterday, and I was told it would be delivered, but it was never delivered as promised. Since then, I’ve received repeated delays and unclear updates regarding the delivery. The communication has been poor, and I was left without a clear answer on when or if the part would arrive. Overall, the customer service was very unprofessional and frustrating to deal with. I expected better reliability and transparency, especially when ordering a critical part like a transmission. Based on my experience, I would not recommend them

Running a successful auto shop, I try to find cost effective options for our clients and places like this are the reason I cannot recommend used part companies. Scam artists and liars- no website, no email. I get it, its a used part, its always a risk, and they are not legally obligated to refund or even replace. That is the truth. The issue here is that they guaranteed us they ran this transmission to ensure it was operable….. ill let the pictures speak for themselves. When we received the transmission we removed the pan to inspect, found metal debris and have been trying for three weeks to get a replacement transmission, and asked to get pictures first to ensure it was a quality transmission. Left with no choice, we disassembled the transmission to find this mess.

What an absolute garbage business. Liars up and down. Sold me the wrong motor, lied about their mistake, lied about taking care of it. I agreed to a restock fee and they never honored that. Just kept lying like the trash company they are. Stay away. Have no idea how they stay in business except by cheating people. Most of their reviews say the same thing. The "boss" Nash is the biggest liar and the rest of his scrubs just take his cue. Complete garbage.

About a month a ago my Infiniti G35 started knocking so I called a couple places to inquire about a VQ35DE, luckily for me the guys at German, Korean, and Japanese auto parts were able to help me with that, not only that they also gave me a pretty competitive price compared to other places. They have amazing customer service, especially Gerardo, I will be going with these guys in the future as well as recommend them to all my friends and family! Now my G is back to normal and better than ever!!