PetSmart

📍 Pet stores in Los Angeles

8.5

PetSmart in Los Angeles stands out as a comprehensive pet retail destination, offering an extensive range of products from premium pet foods to accessories like toys, grooming tools, and stylish apparel. The store excels in providing a personalized shopping experience, with knowledgeable staff eager to assist with product selection and rewards programs. Convenient online ordering and reliable delivery options further enhance accessibility, ensuring quality service and value for pet owners.

For those seeking grooming or adoption services, PetSmart emphasizes attentive care and clear communication to ensure smooth experiences. While occasional operational adjustments may occur, the store maintains a commitment to improving systems for consistency. With a focus on high-quality pet products, including specialized items like illuminated leashes and premium nutrition, PetSmart remains a trusted choice for discerning pet enthusiasts.

Features and services of PetSmart

Service options
  • Kerbside pickup
  • Delivery
  • In-store pick-up
  • In-store shopping
  • On-site services
Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
Amenities
  • Wi-Fi
Planning
  • Appointment required
  • Quick visit
Payments
  • Debit cards
  • NFC mobile payments
Parking
  • Free parking lot
  • Paid parking lot

PetSmart is in position 2 out of 10 in pet stores in California

Customer Reviews

★★★★★
★★★★★

PetSmart has a rating of 4.4 out of 5 based on over 3032 reviews on Google

Janet Rothstein

The people at PetSmart are very nice. I bring my cat there for his nail trimming. It's only $15! So I give them a $5 tip. It would be twice as much, anywhere else. They have more pet foods than you can ever imagine! So many products: toys, clothes, bedding, leashes… Even catnip! It's great that you can shop in person instead of having to rely on misrepresented photos of products on Amazon. Also you can adopt some beautiful cats from them.

Janet Rothstein ☆ 5/5
Nancy Hayssen

Terrible experience here. I called 4 times over the past couple weeks jussst to be safe before bringing my dog Rosie here for a grooming. Quadruple confirmed if when she was dropped off at 11:30 that she could stay until 4:30. Talked to 4 different people each one saying, "Of course! No problem." Called one last time an hour before arriving and the guy on the phone said, "Of course! She can stay until 8pm if needed." Walk in and the girl stubbornly tells me, "We can’t take your dog." Then says, "She is too old. We can only keep her for 1 hour. She will freak out if we keep her." Um, ok. Meanwhile she had a grooming and stayed for 4 hours at the Santa Rosa location a few months ago. I had just drove up 2 hours from San Diego and had no where to bring her. I ended up having to leave her in my car for 5 hours by herself in a parking garage. Your place is a joke. Where’s real management? No one is on the same page. No integrity. Get better systems in place and get your act together!

Nancy Hayssen ☆ 1/5
Leon S

My guy Tony took his time to set me up with the app. Ive shopped many times and use the rewards I have linked to my number, i’d only get $2 back max, Tony helped me and it was instant $6 for the next time I shop. Really appreciate his help💪🏿

Leon S ☆ 5/5
kaeltee

I usually order online and all my items are delivered by them if their late they'll give you a refund and their online chat support or email support team is very helpful and quick to response to any problems and resolves it quickly. Plus their prices are a lot better then other places. I'm planning to start picking up with my next order. I'll let you guys know once I experience that in another week or so.

kaeltee ☆ 5/5
Freddy Neal

Went here to get my dog groomed. Called in, made an appointment. Showed up, dropped her off. Everything went as planned, and on schedule. Nice work! I will return soon.

Freddy Neal ☆ 4/5
Andrew

When it comes to your pet, never sell them short, you’re the one in control of their health what they eat, how they smell, and how they know you know give them the quality that they deserve the better the food, the less, the false ingredients, the less the dander less, the smell less the loss of hair and less poor behavior Overtime they eat less because they’re getting exactly what they want and that may be whatever kind of food it is for you, but PetSmart carries they have leashes. They have a leash with lights on it. They have a leash with bags for you to collect the overall specimen, although I warn my dog if he misbehaves I’m gonna have him get opposable thumbs so he could pick up his own Doodoo ha ha I recommend the store to everybody

Andrew ☆ 5/5
Ashley Taylor

The team here is fantastic! They always go above and beyond to help me find the best products for my furry friends. Plus, the selection is incredible—my pets love everything we get!

Ashley Taylor ☆ 5/5

Information about PetSmart

Address

PetSmart is located at 4550 W Pico Blvd, Los Angeles, CA 90019, United States

Phone

The phone number of PetSmart is +1 323-602-0874

Website

The website of PetSmart is: petsmart.com/stores/us/ca/los-angeles-store2324.html

Business Hours

Monday: 09:00–21:00
Tuesday: 09:00–21:00
Wednesday: 09:00–21:00
Thursday: 09:00–21:00
Friday: 09:00–21:00
Saturday: 09:00–21:00
Sunday: 10:00–19:00

Exterior View

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