Quest Diagnostics

This is the first time I’ve been to this location since they’ve renovated and moved everything downstairs. The last time was years ago for an employer. They have a self check in with the kiosk and you need a QR code. Once you check in there you just have a seat in the lobby and wait for them to call you. Once I checked in, I waited about five minutes in the lobby was fairly full, but they seem to have a good system down with no long waiting.

Good for appointments and getting blood work done, horrible for anyone who can't set up appointments. Actively ignoring because they're constantly behind. Staff is friendly mostly but no urgency to getting anything done. It's an okay place but horrible for those wwho can't set up appointments for themselves or others.

WHAT A PLEASANT EXPERIENCE. THE APPOINTMENT SYSTEM IS THE ONLY WAY TO GO. I ONLY HAD TO WAIT 5 MINUTES FOR MY NAME TO BE CALLED. ARTIE WAS BEYOND PLEASANT. SO BRIVHT AND CHEERY. I COULDN'T HAVE ASKED FOR ANYTHING BETTER

The service here is super slow, and the staff has no customer service skills. They will continue to take appts and ignore the walk ins. For example someone checked in for an appt at 7:20 it was 6:55 they could of at least taken one walk in that got here since 6:30 that’s the way it’s suppose to work. Here’s a thought if you don’t want to take walk ins then don’t advertise that you do. That’s what your business is based off. If you don’t have the staff then that’s a staffing issue fix it!

I logged on, picked my location, selected the appointment time for 1:20 and received a receipt with a QR Code which I printed to take with me. I also immediately received a text confiming my appointment. I checked my order (twice) and received confirmation that the order was associated with my 1:20 appointment. At 12:11 I received a text directing me that when I arrive I should click the link to check in. I arrived to the center and used the aforementioned link to check in at 1:15 and it told me I was all checked in and that I didn't need to use the kiosk and that all I need to do is sit down and await someone to call my name. I also recieved a text at the same time directing me to enter the center, have a seat, and that I would be called soon - adding that "No need to check in again when you get inside". I sat there for 20 minutes watching people walk in, check in at the kiosk, sit down and then be called within minutes so I decided to get the attention of one of the staff who came out to call someone else and explained my concern. I showed my texts and she asked me to wait while she checked. She came out looking very confused and said that she had no record of me having an appointment. I then pulled out the printout with the QR code and she dissappeared once more. She came back a couple of minutes later looking even more perplexed and said that again there was no record of me but that she would take me back since the printout clearly showed my appointment. So what should have been a 5 to 10 minute visit to go pee in a cup ended up beeing close to 45 minutes of utter frustration!