REI

As the author of The Most Crucial Knots to Know and The Motivated Amateur’s Guide to Winter Camping, I like checking gear setups at REI locations, and REI in Burbank is a massive store with a strong layout. Parking is easy here, which helps given the size. Right at the entrance there’s a tent display that sets the tone, and once you’re inside the layout starts to open up. Backpacks sit off to the right, while the checkout area is to the left as you move deeper into the store. Farther in, the shoe wall runs along the back, and the camping section is pushed toward the back right corner with a solid setup. The backpacking gear sits just behind and alongside that area, which makes it easy to compare systems in one pass. The bike shop and bikes are off to the left past the registers, and the clothing selection is excellent across both men’s and women’s gear. It feels like a full-spectrum outdoor store rather than a trimmed-down location. The staff seemed friendly and helpful, and it’s easy to get what you need without much friction. As the author of The Grant Colson Thriller Series and SERA Archives, I also pay attention to how gear is arranged and used in real conditions, and stores like this help ground those details. Overall, it’s a large, well-stocked REI in Burbank with a clear layout, strong selection, and plenty of space to explore.

Thrilled! Very positive experience at this store. Especially great customer service from Jim, the shoe manager. He was thoughtful and went the extra mile, being patient and kind while helping me solve an issue. And they were doing inventory the same day so it was extra busy there. Thanks Jim! And Joe, another manager, was nice on a different day. I will keep shopping there...Great service, selection and a very clean space too. ❤️

Rude/awful staff. I used to love REÍ, but this experience really made me question why I shop here. Came in to get a little something for my kid at opening, asked staff for help and was treated with zero kindness. Actually felt like I was bothering them. Customer service matters. Shook it off... moved on... complimented one of the staff for their cool Grateful Dead pins and they looked at me like I'm a weirdo... rude.. just rude. Ruined my morning. Major ick. Won't be back.

One of my goals is to go to every REI in the nation. This one is really close to my house and I’m surprised that I haven’t been there yet. I stopped in today with my wife and was surprised at the size of this REI. My local REI is the one in Oxnard and this one has to be 4 to 5 times as big as my local REI. Specifically, looking for a small towel backpack we were greeted by a customer service member of immediately when we got into the store. I was able to find the towel quickly. My wife and I decided to walk around the store and check out some other things. The bathrooms were super clean and nice. The store has a very good layout. The shoe section is really nice. I found a pair of shoes on sale but they didn’t have my size, bummer. REI is such a great store.

My visit was great as usual. I especially love the points earned with purchases; it's almost like Christmas in may- I was able to walk away with the pair of pants, shirt and a scarf for $22! The associates are all helpful and very polite. it's my go-to adventure activewear store

I have been to this location multiple times and always receive excellent service. On my most recent visit, Rashad assisted me with shoes and WOW I could not be more impressed! His knowledge about each shoe brand, professionalism and personality are all top notch. I left our interaction smiling, as he provided such outstanding customer service. If you're in this store please request Rashad for 5 star service!

I came in looking for a wet suit off season and first a nice guy went asking around and came back to tell me it was low stock, then the shoe section guy for Saturday night was very helpful bubbly & friendly with me. Then there was Korbi! She went ABOVE AND BEYOND. She helped me try on a wet suit that was way too small & helped me get it off & then came to find me in the other section and found literally the only wet suit pants that would work. SHE WAS AMAZING and made me feel so comfortable amidst my poor timing of coming at closing therefore chaotic. She was even supportive when I lost my phone. Then Savannah was my cashier and she was so helpful with everything I was carrying, patient with me, let me run back & get my phone made sure I got the 20% off and so much more. GREAT HUMANS!!!