Best Western Seven Seas

Original room was difficult to get into. After presenting the key card to the reader the door knob would not turn enough for to open the door. After about the 4th or 5th attempt was able to finally get the door knob to turn enough to open the door. After entering the room the door didn't close without the assistance of my body weight pushing the door close. Went back to front desk to report the issue, was greeted with attitude and perplexity as to why we didn't call for maintenance. We told the front desk clerk that we welcome maintenance to try n fix the door however we voiced our concern that if maintenance is unable to fix the door to where we felt safe, then we obviously can't stay there. Fortunately there was another clerk there that understood our concern and moved us to another room. The rooms was dated and the mini fridge seemed to match the age of the room. There was a mild hint of funk in the room near where the mini fridge was,which was reported on check out day. The a/c unit worked well and kept the room cold. The location of the hotel is the selling point, close to mall, university, trolley system. Also the free parking, however if paying for parking offers better comfort then its an acceptable trade off.

first they charge $150 deposite when it’s not worth it. room is clean but ur in the early 90ths year. ugly curtain, grandma wallpaper, no blanket on the bed nor stored anywhere in the room. there making good money for less accommodation. where’s the microwave. my very small frig door is broken. now don’t forget the charge an whopping $150 for deposite. it no different than the easy 8. don’t waste ur money try mission view or ramada much better for ur money

This was my second time here this summer. Not 5 star. But a nice hotel. Room service was awesome. Multiple ice machines. Great pool. Hot tub was great. Great staff

BE AWARE OF ANTS!!!!! Checked in, everything was fine. Then at 6am there’s a loud sound coming from another room/outside. We wake up to ants EVERYWHERE. On the table, on the floor, even on our bed. When we went to check out and raised our complaints they said they can’t do anything about the noise and that it’s ant season and because they had us in the building in the back by hill there’s not much they can do about that. Asked for a refund because the whole room was infested with ants and even tho we tried making sure we got them off our stuff before leaving they still ended up in our car and now have to pay for a deep clean. They only refunded a third when they should’ve refunded the whole room. Sucks because it’s a nice hotel in a good location, this definitely ruined our stay.

overall for the price paid compared to others in the area, great value. the room was in nice condition, everything worked well. the fridge temperature dial needed to be turned on to work and it would’ve been nice to get a heads up on that. no noise whatsoever, generally safe area never felt weird at all. would’ve loved a microwave but only six are on the property and other rooms had them during our whole stay. both ac & heat worked well. we were able to drop off our bags before check in to explore which was nice. the layout is motel style where you access your room from outside, but that was the common theme for most hotels we saw in the area. the only thing that made the stay a little inconvenient was the location. we thought "hotel circle" would be close & central given that it must be touristy, but it felt a little out of the way of most things. the public transit nearby wasn’t great, there were two bus stops right outside and another about an eight minute walk away, then a trolley station 15 minutes walk. it took a significant amount of time to get anywhere by bus or trolley, and in the end we had to uber or lyft (so expensive) a lot due to 30 + minute transit times. i’m not old enough to rent a car yet but i would 100% say it’s necessary if you want a hotel in this area. if you wanna be closer to the zoo, beach, petco park, anything really i would stay elsewhere, however this was the right choice for our budget.

We had an unpleasant experience with front desk employee named ISAAC regarding a serious safety concern with our room. The door to our assigned room was not locking properly, which made us feel unsafe and uncomfortable staying in the room. We immediately brought this issue to the front desk and requested a different room because we did not feel secure in a room with a door that could not properly lock. The front desk employee (ISAAC) told us that he would send maintenance to fix the door. However, he was very reluctant to provide us with a different room, despite the fact that this was a legitimate safety and security concern. What was even more disappointing was his rude and disrespectful attitude toward us while we were simply trying to ensure that we had a safe place to stay. ISAAC for sure was speaking to us like he owned Best Western! We should not have had to argue or repeatedly request a different room because of a basic security issue. A guest should be treated with courtesy and understanding, especially when reporting a potential safety problem. Fortunately, another employee eventually assisted us and provided us with a different room. We appreciate that employee for taking our concern seriously and helping resolve the situation. However, I believe the conduct of the first front desk employee (ISAAC)should be addressed. Guests should never be made to feel that their safety concerns are an inconvenience, nor should they be treated disrespectfully for requesting a secure room. I ask that management review this incident and take appropriate steps to ensure that both room safety issues and guest concerns are handled promptly and professionally in the future. By the way, rooms were not worth $340 for 2 nights. So different from any Best Westerns we've used before!