Enterprise Rent-A-Car

As always Enterprise earns another 5 stars! The staff is amazing and attentive to your needs. The car was clean and the tank full for my rental. I'll be back again. The location North of Washington on Figueroa is the best location in my book. I've tried 2 other locations and was treated more like problem rather than a customer. I will always go to the DTLA location on Figueroa and Washington for all my car rental needs!

Weekend wait times can be a little long, but weekday service pretty fast. The counter staff was friendly and got everything done quickly! Both the pickup and return process were smooth ~ Great rental experiences! I’ll definitely rent here again.

The whole crew at this enterprise are amazing. Best customer service I’ve received while renting a vehicle. Quick in and out. Close to all major freeways. Jen checked me out, was in and out in about 20 or so minutes. I will be making this my preferred rental car location from now on, thank you enterprise team!

Thank you so much to the helpful staff, although it was bumpy at first, things ended up working out and the staff went above and beyond to make things right. Im glad with the rental we ended up getting and they made sure everything went smoothly. Huge props to them! Definitely will come back!

Had a fantastic experience at the Enterprise location on Figueroa Street in LA. The service was fast, friendly, and super efficient. Brett, the manager, was especially helpful—professional, welcoming, and clearly committed to making sure everything went smoothly. The vehicle was clean and in great condition, and the whole rental process was straightforward and stress-free. It’s not often you leave a car rental spot feeling genuinely impressed, but this team delivered. Big shoutout to Brett and his crew—definitely my go-to location from now on.

Your current manager is extremely rude and illegally refused service for absolutely no reason stating we weren’t allowed to rent when their superiors stated otherwise and that we allowed to rent and without any paperwork or proper procedure money was turned away from this establishment. I could’ve escalated this issue within the department but decided against because I’m a repeated customer. Also they tactically didn’t charge my card allowing it fall into a negative status to not be able to reserve cars thru the app even said we tried to embezzle the vehicle while we were current on payment. Mr Manager you have a job you should not have.

This is my go-to Enterprise in DTLA! It’s a high-volume location and can get busy, but the staff are always incredibly kind, detail-oriented, and make customers feel genuinely welcomed and cared for. Special shoutout to the branch manager, Ritchie, for consistently going above and beyond to make me feel like a valued customer. Thank you!