Apple Fashion Fair

I had a great experience here at the Apple Store in Fresno. Came in on a Saturday and got taken care of. They were very helpful and friendly they resolved my issue with my iPods. Overall great customer service definitely coming back.

Horrible customer service. Went it an early morning right when they opened. I needed a left AirPod, and some girl asked if I had an appointment. I stated no, and just need a replacement left air pod. She said I need an appointment, and can get me helped in 10 minutes…. Keep in mind the store was empty. Left, came back and she said that it was going to be another 10-15 minutes. Told her that is fine, but rather than waiting for nothing can you check to see if you have a replacement left air pod. She said " no we can’t check, you are going to have to wait ". It’s not that hard to check. I wasn’t asking for something out of the world. On top of that, she had no emotion, and looked bothered to help or even ask my questions. Went to Best Buy, and just bought a new set. Didn’t want to come back.

I recently had an appointment to pick up a replacement tablet. I wasn’t greeted at the door, but I was greeted midway through. after that they sent me towards the back of the room where I waited about 15 minutes for someone else to assist me. I wasn’t given instructions or a heads up about what I needed to do once I got there other than just being told to head towards back counter and have a seat. Not knowing who I needed to speak to for those 15 minutes, felt like an eternity.

I got helped by Karina, and let me just say she was the most patient and helpful employee ever! I was looking at the Iphone 17s and i couldn’t decide which one to get and she reassured me that I could take my time to decide. She helped me and explained how to transfer my old phone into the new one. If it wasn’t for her I would be so lost

Probably the worst communication I’ve ever had in an Apple Store before no one ever picks up the phone and when I tried to get my phone fixed and I couldn’t get back into my iCloud the only thing they could tell me is nope without another Apple product you’re stuck, even though I ended up figuring it out on my own without an Apple product or the help of any of the people there I simply just been trying to reach the store calling multiple times a week from when it first opens before it closes to the days that they’re not busy and no one ever seems to be able to pick up the phone. It’s quite ridiculous.

The greeting at this store was professional, but the service I received once I was assigned a representative was some of the worst I’ve experienced. I spent $2,000 on a new phone, yet I was treated like a nuisance from start to finish. The employee started with a dismissive, "Oh, so you're just here for this?" He acted like he couldn't be bothered to help me. Even though a co-worker brought over accessories to show me, this rep didn't even acknowledge them. He ignored the opportunity to help me further and just rushed the sale. The second he handed me the phone box, he completely moved on. He started helping the next customer immediately, acting like I wasn't even there anymore. •I had to ask for my receipt, and he ignored me. I actually had to interrupt the new customer he was helping to remind him a second time to print my receipt. Once he finally handed me the receipt, he didn't say a word—he just turned his back on me and walked away while I was still standing there. He didn't even offer me a bag for the phone. He just handed me the box and left me to walk out holding a $2,000 device in my hand. It felt like I was just buying a pack of gum at a liquor store, not a high-end piece of technology.

VERY VERy disappointing service. my old iphone had some technical problem and i bought a new one from my carrier. next day i went to apple store to get some help to transfer data from old to new phone. i was told oh 1. we can't help because you didn't buy the phone from us. 2. you can have us fix your phone but we would wipe all your data, which wouldn't make sense because i only went there to be get help to transfer data. 3. she then told me the phone to phone would take hours and you need to do that at home. it was 2pm and store closed at 7or8pm. i was so pissed. it was like she looking for excuses to not help me. i have 6 apple phone in my house, 1 macbook air, 1 neo, ipad, 2 apple watches and probably 3-4 airpods. and being a loyal i really didn't expect such shitty service.