Sheraton San Diego Resort

The hotel is directly across the street from the airport, and you wouldn’t even know because you can’t hear the airplanes. The hotel is literally next or near to everything. What a great facility. They have several places to eat at. They also have a nice pool area and a great workout facility. The rooms are spacious and so comfortable. We had a great view of the harbor.

This is probably my 5th or 6th time staying here in the last year. Every visit has been perfect with no issues. I was really impressed with this trip as I was offered complimentary breakfast when I checked in at 10am. When went to the restaurant, Victor who I recognized from my visit in February welcomed by name. I'm sure he checked on that because I had given my room number already - but it is still a nice touch. My room was ready by the time I finished breakfast, and the rest of my time here has been perfect. To management you have a great team here -- thank you for your service!

An absolutely off-the-charts 5-star experience! Note for travelers: There are two Sheratons near the airport. The Resort & Marina is the beautifully and newly renovated location, while the Four Points is the older property. Due to a mix-up, I booked our first night at the Resort, but my husband accidentally booked our second night at the Four Points. When we arrived, the receptionist—huge shout-out to Luke, he’s the man!—completely fixed the mistake on the spot and got us settled into the Resort for both nights. The property is stunning. We enjoyed fantastic margaritas and salads at the poolside restaurant, Sunglow, while ogling the boats in the Harbor Island marina. Our room also had a gorgeous view of downtown San Diego. To top it all off, I accidentally left my purse (with our passports for our flight to Spain the next day!) at Rumorosa restaurant. Hotel security delivered it intact straight to our room. Sheraton is known for service, but this team is next-level. We will definitely be back!

Very convenient location for a atopover prior to departure. Hotel has a very nice ambience, rooms newly renovated, amazing marina view, comfortable bed. Restaurant options downstairs, La Colombe cafe open till 11, rhe strand shop for unique local souveniers. Shuttle to and from the airport. Shoutout to CJ from the front desk. He was welcoming, efficient and made sure to accommodate our request (room near lift). Highly recommended hotel!

Wonderful location, attentive staff. The lady at the front desk asked if I’m a loyalty member, which I forgot that I was. Got room upgraded, 10th floor with a view to downtown. Food was delicious, we really enjoyed the pool and the fire pits. We even had some visitors on the balcony.

I was extremely disappointed with my 3 night stay at the Sheraton Resort. I had multiple issues checking in and receiving the room requested monthls ago when the reservation was made. They staff was not at all accommodating, and I had to switch rooms twice, even after specifically talking to someone when the reservation was made. The room was not as clean as I would have expected from a Sheraton. Housekeeping is definitely not the best. The atmosphere in the lobby was loud! Music was at the highest level, making it difficult to have a conversation. The food at both restaurants on the property (BreweryX and Rumorosa) were mediocre, and you will wait a long time for your order. Upon checkout (10:45 am) I ordered a hot tea and toast (to go) from Rumorosa. I had finished my tea and was still waiting for the toast. TWENTY MINUTES later the bartender went back to the kitchen and brough out the toast in a Togo box. I couldn't believe what I saw, one piece of cold bread that wasn't even toasted. The bartender didn't even apologize for the wait time, just told me the kitchen was short staffed (which I really hate when employees give excuses for their incompetence). Not my problem! I asked for my money back and he said it would be refunded back onto my card (which never happened). I went to Papanani's Cafe (a 5 minute walk between the Sheraton Resort and Sheraton Towers). I ordered toast there. They served two slices of beautifully toasted sourdough bread and whipped butter. Sheraton needs to take note of how to prepare something as simple as toast. Something my 3 year old granddaughter can make in less than 1 minute. To wait 20 minutes is absolutely ridiculous!!!! Our company had planned on choosing this hotel for an upcoming event, but after rating my experience here, and providing details to the team, we've decided to choose another hotel in the area. There are so many other lovely hotels in the area, I'm sorry to say that the Sheraton Resort has lost our business, and that of our sister companies.

While I wasn't initially very impressed with the room itself—it was nicely remodeled and very clean, but the A/C unit was old and made random whistling noises whenever it was cooling—the outstanding customer service completely changed my experience. As distressed passengers dealing with a significant flight delay, my daughters and I simply needed a comfortable place to rest, and the customer service team went above and beyond to make sure we were taken care of. I communicated with them frequently through the Marriott app, and every interaction was prompt, caring, and genuinely focused on ensuring we had a pleasant stay. The team even provided us with a complimentary late check-out until 2 p.m., which made our travel day much less stressful and allowed us to get to the airport right on time (it's less than 5-minute by the shuttle or rideshare). I was especially impressed that both the customer service and maintenance teams are available 24/7. It's clear that the staff works hard to make guests feel supported and cared for. Kudos to the entire team at Sheraton San Diego Resort, and especially to Meghan, one of the managers, who promptly helped resolve an issue with my folio. She was professional, responsive, and genuinely caring during what was already a stressful travel situation. Her assistance made the process much easier, and I am very grateful for her outstanding customer service. Thank you for turning a stressful travel situation into a much more comfortable experience.