Galaxy Theatres Riverbank IMAX

Really nice 👍👍👍👍👍:D Yes, it is very loud, and I wish the walls were sound proof so I wouldn’t be able to hear the reverberation from the other rooms, but overall, it’s really top notch👌. It’s clean, the food is good, and the workers seem pretty decent.

Best theater. No ripped recliners!! The pretzel is so good and huge. Sound not to high and not too low. I love it

Great movie theater with amazing service. People are always friendly and the theaters/bathrooms are clean. My only complaint is there is no reclining seating in the IMAX. Easy to get food and drinks with plenty of parking. Best place to see a movie in the area.

Good place to go for movies. It seems they keep it clean. The staff are friendly and plenty of showings for movies. Plenty of parking too. My only gripe, which is why I gave 4 and not 5 stars, I guess you'd say is costs. It costs about the same for a tall bottled water and Medium sized soda as the ticket which was a little more than $17. Not sure how much goes to the vendor but it seemed unnecessarily pricey. The experience is pleasant there aside from that.

I purchased D-Box middle seats for The Mummy 10:30 showing at this location. When we arrived, other guests had taken our assigned seats. I went to the front desk before the movie even started to get it resolved — and was offered nothing but corner D-Box seats as an alternative, which is not the same experience I paid a premium for. What frustrated me most is that another customer in the same theater had staff remove people from their incorrect seats that same night. So the capability was there — it just wasn’t extended to me. A manager also walked by the situation and did nothing. When I expressed my frustration, the associate asked if I had tried asking the guests to move myself. That is not my responsibility as a paying customer. I have both my original receipt and the replacement receipt documenting the seat downgrade. I was left with no refund, no free tickets, and no real solution — forced to either leave and lose my money or stay in seats I didn’t pay for. The associate even acknowledged that free screenings are offered in certain situations, yet nothing was offered to me despite this clearly qualifying. This was poor customer service and I expect it to be made right. -Update Received a call from Paddy the following morning who apologized and offered 4 complimentary tickets. Appreciated the quick response and accountability. Updating my rating to reflect that they did make an effort to resolve this."