Gold Rush Express Delivery

I have used Gold Rush for a few last miles and unfortunately they really disappointed today. The lack of communication, discovering TWO emails I was using were going to 'management' and apparently there were no management in the office all day, as two emails I sent were at 1:05 EDT containing critical information for a POD. I was not provided anything with a signature and was told it was my fault. It is usually ok to just receive a typed name a pictures on the dock. All my customers require a signature for payment. The driver assured me he would get a signature on his phone. I was also told they would get signed PODs, but 2 hours later they told me there would be an additional charge and could not get them until Tuesday. I found this out when I asked for an ETA, they told me they would get them signed, so I was waiting. Terrible customer service and communication. Again, I am very disappointed as they have been my go to for SFO area.

Law firm in Denver and needed court documents delivered to the Federal Courthouse in San Jose. Was pleased with the service and the price was very reasonable. Andy kept me updated through the whole process. Would definitely use again.

Contacted Gold Rush when I needed to get a package across the bay area while I was in Texas. Fast, efficient, easy! The pick up was on time and the delivery was made to a guest at hotel...no problems!

I worked for this company when they first started it. It was a pleasure working for them and always felt appreciated. It's a family run business with the clients best interests in mind. I'm glad to see they're still in business and thriving. If I was in need of their type of services they would be my first call.

Gold Rush was available last minute and managed my job seamlessly from pickup to drop off. I knew where my package was and they beat their best time estimate. I was confident my materials would arrive and I received excellent customer service. For professional documents, legal contracts or anything vital that has to get up/down the central coast asap they are the most professional service providers in the area. Go gold rush and don't worry a bit! What a great team -