OnTrac

Liars, gives out false information and claims postage is "Out For Delivery" but withholds it till closing not even delivering it to the customer. They also claim the package was misplaced, vehicle troubles or ran out of time. Edit: Or they claim: "In order to help our facility deliver your package successfully, we need you to provide delivery instructions or additional details." Without contacting the cellphone number we give for notifications. Katie.AI Ravin.AI Dilenia.AI Allennith.AI This is their "number".

Driver attempted delivery to wrong location claims to had made 3 attempts absolutely no one knock on the door. There’s no gate we are a corner unit. Can’t get a hold of anyone at ontrac no working number I don’t understand how the job is hard when Google Maps does the work for you

late delivery according to the system by 1 day than ot says it says it was loaded onto a vehicle twice Tham a text says the need ore information and shows no address. mind you this was a walmart order. the system not ony asked for correct address but a hne number and hours which everything should have been available from walmart. maybe it's the shippers mistake but this is horrible service as wamart system shows 7:48pm and we weee available with gates wide open and tye ontrac text cam in rom 2 different home numbers with 1 at 7:01pm and another at 8:00pm but again no phone call. my camers show a suspicious pickup truck that sat across the street but no me got out the vehicle and no one called.

Everytime I see OnTrac on the delivery info. I internally scream then start dreading the refund process knowing I'm going to have to either A. pay for an entire new order because it will never be delivered, B. wait for a refund because I dont have the money to repurchase and pray to GOD OnTrac doesn't touch the package with a 500ft flagpole, or C. cancel the order because I won't need it by then. I really thought this was a Chinese SCAM company until I found out you're an American company.....

One star is giving them to much credit it should be negative five stars. I ordered a package from Amazon, OnTrac was the shipping company. they said on the first day that a truck had broken down while attempting to deliver, at least that's what amazon said, then the next morning I sat at home waiting for the package and surprise, now they are saying the address is undeliverable. I have had the same address for 9 years and every other shipping company has no problems but OnTrac? What a joke of a company, they should just close their doors. I didn't think it got any worse than UPS but I have once again been proven wrong. My score is a negative 15. Avoid like the plague!!!