TForce Logistics - Fresno

⭐ 1 Star This is by far the worst freight shipping company I have ever dealt with. My package was supposed to be delivered on May 27. The tracking showed "Out for Delivery" all day, but around 8:00 PM the status suddenly changed to "Delayed." The next day, May 28, it again showed "Out for Delivery," and once again nobody showed up. There was no delivery, no explanation, and no update. I have called customer service three times, and every time I got the same answer: they don't know where my package is, they can't get ahold of the driver, and they can't provide any information on when it will be delivered. I even asked to speak with a supervisor and was unable to get any help. How does a shipping company lose track of a package that is supposedly "Out for Delivery" for two straight days? The lack of communication, accountability, and customer service is unbelievable. As of today, I still have not received my package, and nobody can tell me where it is. If you have a choice, avoid TForce Logistics and use a different shipping company.

It’s alway a damn issue with On Trac! They say the gates were locked but we have no locked gates, gates are open 24/7 due to ppl breaking them

I order a refrigerator from Home Depot. Sadly they used this company. My item is marked delivered on Aug 28. No item was delivered. I continuously checked the status all weekend (Aug 28 - Sept 1) it did not say delivered.I checked it this morning (Sept 2) and it said it was delivered on Aug 28. This company sucks. I don’t know if it is just the Fresno office that has poor service but I definitely will not be ordering from Home Depot again in fear that they will use this company for their deliveries in the future. Update: 09/02/2020 (same day) and after the owner left a comment down below. I received an email telling me my item is delivered. I called them and customer service is telling me the same thing. The item was delivered on Aug 28 in front of the garage. We don’t have a garage! This place is a scam and if you are the owner and reading this here is the tracking number : 100000209869

This company deserves all of its negative reviews. My package was marked delivered on Saturday and wasn't actually delivered until Monday, to the wrong house on the complete other side of our neighborhood, despite having the correct delivery address clearly marked on it. Luckily our neighbor was honest and made the trip across the neighborhood to bring it to us, but I got no assistance trying to contact the company. All I received were automated email replies and no follow up. Incredibly disappointed amazon would use such a low quality service.

I wish I had the option of 0 stars. They were unable to deliver my package to the UPS store (I pay for a mailbox so my deliveries go there instead of my front porch) because they arrived after hours on a Friday. Sounds reasonable. Not a big deal except the package was not sent out the next morning for delivery either. I got notification from Amazon to contact the service they use for local same day deliveries, so I did. When I managed through their automated system, I spoke with a male voice that was extremely rude. He was trying to place "blame" on the UPS store and kept questioning ME about the hours of operation saying " How can we deliver if YOU don't know when they close." I had already given him the tracking number. I just wanted to know where my package was and when to expect it. I finally said that I just wanted my package! After what had been a very frustrating call because they were offering NO information or solution. The final straw was when he hung up on me! I quickly got a call from them. This time the guy was at least attempting to resolve the issues. He agreed that it should have been sent out again and did not know why it hadn't been. He offered the option of me going to their business to pick it up which is not what I paid for. The final solution he offered was for it to be delivered possibly Monday. I let him know that this level of customer service was NOT Amazon quality. Side-note: I did call Amazon. They were apologetic and acknowledged the level of bad customer service I received. Maybe if enough people speak up, these guys will no longer be contracted with Amazon and be forced to eliminate people who are unwilling to help customers and build up their own customer service to stay in business.