Verizon

I would avoid this Verizon store. Every time I’ve visited, there has only been one employee working, and the customer service has been very disappointing. When I walked in, an employee named Marco, who was wearing glasses, was helping two customers. He never looked up to greet or acknowledge me. I stood in front of him for 5–10 minutes waiting for some acknowledgment, but he never said a word. I finally asked how long the wait would be, and he told me about 10 minutes. While I was waiting, he seemed to work very slowly, carrying on long conversations instead of trying to help the customers more efficiently. During that time, I saw two other customers walk in, realize no one was going to help them, and leave. After waiting about 15 minutes, he finally helped me, but there was no apology for the wait. I was there to purchase two new phones, and the process only took about five minutes. A couple of weeks later, I discovered that my trade-in had never been processed and several parts of my order had been handled incorrectly. This store needs to be reviewed by Verizon’s corporate office. Customers deserve to be acknowledged when they walk in, treated with respect, and have their transactions completed correctly.

We had the best experience at vectra Verizon. Adrian was extremely helpful. If you are looking for excellent customer service I would highly recommend going to this location.

This place sold me an iPhone and said we will call you when the one you want comes, just buy this one now. We will call you when that one gets here but just buy this now! Well guess what, they never called me!! Then had the nerve to call me looking for more business years later. I told them, I will never deal with you again! You so bad business, raw me off your list. They said ok sorry we will take you off the list. Now they called me again!! I will NEVER SHOP HERE AGAIN! Like a used car salesman SMH

AVOID THIS LOCATION!! I would give it zero stars if possible. I had a very disappointing experience at this Verizon location. Sam (Samuel Bibb) was completely unhelpful and made no effort to actually resolve my issue. He claimed I couldn’t get my Apple Watch exchange because there was "no financing" available on my account (keep in mind I had already gotten approved for a watch, I was just there to exchange it), which turned out to be false. The other Verizon store I went to helped me with no hassle. It was clear Samuel did not want to help a customer, so instead he spends an hour on the phone cancelling my watch line. To make matters worse, both Sam and Melissa were unprofessional throughout the entire interaction, smiling and giggling while I tried to explain and object to what they were saying. It felt very disrespectful and lazy. I would strongly recommend avoiding this location altogether. Go to any other Verizon store if you actually want competent, professional service.

Sam was great! I bought the phones from him and he was there when I picked them up! He was awesome! He did a great job both visits

Samuel was SO patient! I walked in with some questions on several topics regarding my phone, my bill, my plan, and he made time to answer everything. He found multiple ways to cut my bill down by eliminating unused features. He offered a free phone with a trade-in (which I initially declined). He was always patient and gracious! Eventually I walked out of the store with a new phone, up and running, info transferred, questions answered. He juggled several other customers alone without any trouble. You have an excellent employee in Samuel B! You can use my comments, but not my last name!!

Regio and Samuel had the misfortune of catching me in the middle of a very bad bipolar meds are off moment! Unfortunately, I was not necessarily upset at them but upset at the situation. 12hrs prior having an asurion replaced phone and a representative from Verizon who said he was my local rep come to my home and give me a locked AT&t phone when I have been a 30-year Verizon customer. And then dealing with that person in my home for over 2 hours for something that really technically could have been done in 20 minutes if it was the proper phone I would not landed there. However on this occasion I have not been to this location it took me a moment to find it inside this large shopping center so there was that but I was also late for appointment there at 1:30 and since it took me a moment I did not open the door till 1:45 luckily for me there was no other customers upon my melting down moment. I needed some water I had my service dog with me and I demanded The situation to be resolved through them even though it was clearly not their issue but I had already spun myself into a hole dealing with it for much longer than necessary. So together we got ourselves to a good spot and I have to hand it to these guys because not only did they go and get me a glass of water from the restaurant next door after a short misunderstanding about what they couldn't could not do for me as I was in the middle of a medical emergency we laughed together in the end I was very very grateful for not only meeting these gentleman but for the extra extra care that was necessary for me that day! It was a bad enough meltdown but looking back on it they could have easily called and had me removed by police. I was by no means violent but I was definitely upset and off-kilter. In the end they helped me get a hold of asurion and figure things out with them and I had Samuel remove my third line for my business line which was not necessary and he advised me on a few other things as well. I have to give it to this location have to give them a round of applause and I should just go back there one day and bring them lunch in fact maybe I will! This is a great location to go to expect to be served with the utmost class and care because no matter what even if Samuel doesn't look or act like he's at work because he likes or approach with an attitude of sorts ,he is just perfect and not in any ill mood.he has been doing it for a very long time And he's really really smart like I ended up talking to him about possible computer choices as I had intended to go to Best buy following my visit with them. But I chose to go home and sit and figured that I should call it good that I got away lucky that day and blessed to and have good caring people take care of people like me! High 5 Regio and Samuel! Here's my review of the outstanding job you did! I'll be back soon.