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Najib, my technician, did an excellent job with the installation. The internet is blazing fast. Way better than comcast and att. Can’t be any happier

John Sharma helped me troubleshoot my Wi-Fi issue. He arrived on time, quickly identified the problem, and resolved it efficiently. I had a great experience with the technician team and really appreciated their professionalism.

This rating so far is for installation and new connectivity. I haven’t had sonic long enough to vouch for service and connectivity but so far so good. The installation techs Ricardo and Robert were great. Ricardo took care of the inside wiring which wasn’t easy. I live in a older hillside home which required running cabling under the house and through walls. Ricardo did a great and thorough job. He hid, sealed and ran cabling as required and requested. The installation was much more professional and tidy than the previous AT&T installation. Ricardo was courteous, professional and cleaned up after the job was complete. After plugging in my equipment and testing I am getting fiber worthy speeds and very happy so far. I’ll be running AT&T and Sonic side by side for a while before cancelling AT&T.

Service was provided by Randy and Elijah new technical assistant. Randy ,was very transparent. Elijah, was very open-minded and follow through as well. Great customer service skills! Tk

Ryan L did a great job, he was prompt and professional! Set up was quick and easy

Had an awesome installation experience. Anh was super professional and clean. He was on time and explained everything through out the process. 1st time having sonic and I would highly recommend it. Tj was there for the install too and was great. Thank you guys for the awesome job

We LOVE Sonic!! We’ve had it running for years so flawlessly that when our new modem setup (we bought independently) was causing minor hiccups, I wasn’t sure what to expect from Sonic customer support because I have never had a reason to call them before. Not only can I call and immediately get routed to customer support who actually listens and wants to solve my issues (instead of having to fight through an unhelpful AI support system), but the follow through and execution post-call has been amazing, too. Within 72 hours of my first call, we got new equipment and a tech to come out. I was blown away because Sonic was doing their part to make sure we got the latest hardware and someone could take a physical look at our setup despite the data on their end looking fine. They were going above and beyond without my prompting it or having to fight for it. In the past, I’ve had to fight with other internet providers for the bare minimum and service like this would only happen after a dozen failed troubleshooting calls. They sent Humberto and he was so friendly, smart, and did a thorough review of everything to make sure we got it all squared away. He walked us through everything and gave us great advice; he’s incredibly knowledgeable. I really feel taken care of and I couldn’t imagine ever using any other provider, ever. You guys rock!!

Ali was my hero today! I spent a couple of hours this morning with the Verizon 800 call center to try and activate a new phone and transfer info from my old phone. They activated the new phone, but not much data got transferred from the old phone. I was super upset and decided to go to the Verizon store. Ali greeted me, took care of me and was very friendly and professional. A life-saver! Thank you Ali!!!!! He will take care of you too!

I recently visited this store hoping to get some assistance and help with my account. Joshua Harris immediately greeted and helped me with the issues I was experiencing. I really appreciated his attention to detail, helpfulness and overall professionalism. Thank you again, Joshua!!

Omar hooked my wife and I up with new phones and service and helped us save serious money! Great representative for Verizon and a good dude. Thanks again Omar!

This is my favorite location to go! Shey and Frankie always gives the best service and resolve any issues or questions i have on my account! 10/10 service from them and highly recommend and i always send my friends and family to them to get the best deals!

Great people and service! Ben was super helpful and great to talk with. The rest of the staff was also nice to chat with while we were going through the process of adding a line and picking out new phones.

My husband and I had the best experience with Mo the verizon sales rep at the Champlain store. He was very knowledgeable and I’m grateful for the personal attention I received yesterday which was extremely above and beyond normal customer service. Mo was able to fix the problem within 30 minutes. God bless him , what a smart young man! I recently purchased an apple watch at Best Buy and unfortunately the verizon sales rep there was not able to assist us so we decided to go to verizon at the Champlain location and luckily Mo was there to assist us again just like he did the first time when we purchased a new phone a couple of months ago. Mo was very friendly, patient and engaging and he made sure that we understood all the options available before purchasing the new I phone and took the time to set it up right & working as it should. This is the second time Mo is assisting us with our needs and he went that extra mile to make sure that we are 100% satisfied customers. This was hands down the best customer service I have ever received from verizon in all the years that I have been a customer. Because of the excellent customer service we received from Mo that day my husband and I decided to go ahead and purchase the new I phone at the Champlain location.. Thank you Mo for your excellent service! Peter & Doulla Charalambous

Josh do a great job of helping me get my phone connected! Thanks

Great experience at the Verizon store in Dinuba! Austin helped me switch from AT&T to Verizon and made the whole process easy. He was knowledgeable, patient, and provided excellent customer service.

I had a very concerning experience when helping my elderly parents upgrade their phones at this store. My parents are on my phone plan and went in for an upgrade. They were assisted by an employee named Jorge. During the visit, they traded in their old phones and left them with him. Later, I received a bill showing charges for phones that were supposedly not returned, even though my parents had already handed them over. I called Jorge during the week (he told me he works in Selma during the week and Dinuba on Sundays). He said he could not help me over the phone and that I would have to go in person to the Dinuba store so he could look for the phones. I asked to speak with a manager, and he told me there wasn’t one. I also asked if he could have a coworker check for the phones, but he said he preferred to look himself because others might not do a proper search. When Sunday arrived, I called again and explained that this issue needed to be fixed and that I would escalate to corporate if necessary. Suddenly, he was able to correct the issue in the computer right away. This left me wondering why it could not have been resolved when I first called during the week. Overall, this experience was stressful and concerning, especially because my elderly parents were involved. AVOID AVOID AVOID JORGE !!!!!

I came into the store very frustrated. I was having issues not receiving photos of my great niece through my text messaging app and I didn’t understand it at all. I came into the store and Alejandro and Johnny greeted me with a smile and instantly helped me with my issue. Turns out I had the wrong text messaging app, wow! Alejandro helped me out with making my phone easier to use and also helped me with setting up my voicemail, which I never knew how to use. Great customer service 10/10! I recommend going in to see Alejandro if you ever have a phone issue or something with your account. Can’t recommend him enough.

Jose has been one of the most patient, kind, persons at Verizon that has helped me with a few issues that I was dealing with my phone… he went above beyond.

Juan was amazingly helpful! He worked really hard to get us the best deal possible. He was very patient with our 3 rescheduled appointments, and diligent about calling me back to reschedule. His knowledge base of Verizon plans and products is VERY impresive. We really enjoyed our appointment with him and I’ll highly recommend him to my friends!

ALEJANDRO was an excellent amazing OUTSTANDING HELP!!! Best help and person I’ve ever had to help with my version troubles!! 5 STARS GOES TO HIM !!!!

Alejandro was outstanding! He was extremely professional, super helpful, and made sure to get the job done efficiently. I had an issue with my SIM card not working, and Alejandro quickly identified the problem and solved it by installing an eSIM for me. His knowledge and expertise made the process smooth and stress-free. I truly appreciate his hard work and positive attitude throughout the process. I would highly recommend Alejandro to anyone in need of reliable and top-notch service. Thank you, Alejandro, for solving my problem and providing excellent service!

Store manager Alex helped my family and I and was awesome! Super patient considering we had an insane amount of questions before purchasing. Helped us save a ton of money on more than just cellular service. Definitely recommend going in even if it’s just to compare!

Absolutely loved my experience at this Verizon store! The staff was super friendly and went above and beyond to help me with my new phone. Highly recommend for anyone needing great service and support!

Richard did an amazing job helping me out and getting me into a new Google pixel phone. I am handicapped and he helped me do everything out of my truck in the parking lot. Would recommend this store to everyone. Ask for Richard! His manager Alex was also very helpful and made this as easy as possible for me based on my situation.

I had an excellent experience at the Verizon store thanks to JORGE VIRGEN. He attended to me very well, explained all the offers and promotions clearly and very politely, and helped me upgrade my iPhone without any delay. He also recommended the best accessories for my needs and even gave me a discount. Everything was smooth, fast, and stress-free. Thank you, JORGE VIRGEN, for the best service. Highly recommended!

I’ve been to this location three times and three times I’ve been dealt with wonderfully by the staff. Store was Immaculate uncongested plenty of employees ready to serve my needs. It seems very anxious to be old one help me however cuz I’m still financing how my account as far as my credit goes there wasn’t much they could do at this time they’re definitely helpful thank you

I’m usually not a fan of going into the Verizon store, but this experience has changed my perspective. Issa was the best! Immediately greeted me. Knowledgeable of products and current offers. Engaging with both me and my son. Highly recommend. Also a shoutout to Jorge who assisted when one of the phones we ordered came in. Great service all around!

I asked to open an account for WiFi, They messed up and opened me 2 accounts on accident for WiFi, it got reported to my credit that I didn’t pay my account, when I called to tell them I pay they said I have 2 accounts, I told them I didn’t open it, they said they’ll close it and fix it. They never fixed anything and my credit score dropped by 47 points

Had an amazing experience getting helped out by Shey and Frankie! They were patient and answered all my questions. They are well knowledgeable about there service and offered me the best plan and bundle for my business and family! I Highly recommend them🙌🏼 Thank you guys!

We called in frustrated from an earlier experience at a different store. Phil answered the phone and immediately said come in, even though they were 15 minutes to closing. We walked and in received some of the best service at a retailer. He listened to us, gave us honest feedback regarding our issue, and provided a solution that made us very happy. He didn’t make us feel like we were just another transaction, he made us feel like he genuinely cared about our issue and wanted to help us solve it. Please, if you need anything from Verizon, go see Phil at this location.

This place is about helping the customer…hands down they are here to assist in every way possible… I wish I was able to purchase my phone with them but unfortunately they didn’t have the color I wanted. But either way they made me feel that I truly mattered… Unlike the actual Verizon Store on North Blackstone… That store was absolutely horrible… But I digress… Come here for all your device needs… I guarantee you won’t be disappointed.

Today I went to the verizon office in dinuba ca and was helped by Isaiah, Ochoa, great service he took care of my problems, he is a asset to the community and company ,he deserves a a promotion, a raise and a good review in his file

Great service ,resolved a multi year issue with plan payments and credits but Kaleb got it all figured out for us 💪💪

I drove almost 3 hours from Milpitas to this location to buy my daughter, who lives in Fresno, a new phone on a Saturday. We were fortunate to arrive with little to no wait time and were promptly assisted by Alijah. Alijah was very professional, informative, and suggested the right phone to accommodate our needs. We were thoroughly impressed, so much as to say that he gave us better service than the location we went to in Milpitas. He was patient and wasn’t trying to rush us. We were interested in adding an extra line and he jokingly said that in order to do that we’d have to come back to him. Honestly, I’d make the drive again because quality service is extremely important to me especially when I plan to spend $1000+ on a few phones. I had researched all of the Verizon stores before I made the trip in Fresno and was beyond happy to have chosen this location. Alijah, job well done brother. 👏🏽🙌🏽😊

I had the best experience with Mo the rep. I came in looking to buy a new phone after I broke my old phone that still had payments left on it. He helped me look for discounts and promotions without even my asking, went straight to the point, and helped me look for a new phone that met my needs. At the end of it all, I was in and out in about 30 min with a new phone and lower monthly payment than with my old phone on the same plan. He also helped me pay off my old phone on a discount. Really appreciate his help!

I felt compelled to write this review because it’s important to recognize truly outstanding service when you experience it. I’ve been a customer of Unwired Broadband for almost three years now, and I can honestly say no other internet service provider even comes close. The reliability, speed, and consistency of their service have been exceptional from day one. In a time where dependable internet is absolutely essential, they have consistently delivered without compromise. I also want to specifically recognize Reggie, who has been nothing short of exceptional. Every interaction I’ve had with him has been professional, patient, and genuinely caring. He takes the time to listen, answer every question thoroughly, and make sure any situation is handled the right way. It never feels rushed or transactional — he truly goes above and beyond to make sure I feel taken care of. That level of customer service is rare, and it means more than I can express. It’s easy to leave a review when something goes wrong, but it’s just as important to acknowledge when a company and its employees consistently get it right. Unwired Broadband has earned my loyalty, and Reggie has set the standard for what exceptional customer service should look like. Highly recommend.

The technician was super nice and was pretty quick to set up the antenna on the side of the roof. We got a 100Mbps due to how low the antenna was. Besides the point! I bought a Netgear Orbi Wifi 7 mesh router (260 series) and not only is my router keeping us connected, it improves the speeds in my house from at or near 100Mbps but will lower to 95Mbps. Anyways I am a heavy gamer with his wifi and router it handles my gaming like nothing.

Always great customer service. We started using unwired after experience terrible service with other companies. The internet speed is always good! We can use several devices at the time same and no lag! Reggie the customer service agent is always helpful when I have had to call!

Just had this installed near East Nicolaus (95674 zip code). Professional install and so fast!! Way better than our old provider – highly recommend!

I’m a new customer to Unwired. The installation took a couple of hours and the two gentlemen who installed the equipment were extremely helpful and professional. They weren’t able to get sufficient signal for my plan and they moved me to a cheaper plan which still meets my needs. I haven’t had any problems and my download speeds are exactly what they advertised. Looking forward to being a long term customer.

I would avoid this Verizon store. Every time I’ve visited, there has only been one employee working, and the customer service has been very disappointing. When I walked in, an employee named Marco, who was wearing glasses, was helping two customers. He never looked up to greet or acknowledge me. I stood in front of him for 5–10 minutes waiting for some acknowledgment, but he never said a word. I finally asked how long the wait would be, and he told me about 10 minutes. While I was waiting, he seemed to work very slowly, carrying on long conversations instead of trying to help the customers more efficiently. During that time, I saw two other customers walk in, realize no one was going to help them, and leave. After waiting about 15 minutes, he finally helped me, but there was no apology for the wait. I was there to purchase two new phones, and the process only took about five minutes. A couple of weeks later, I discovered that my trade-in had never been processed and several parts of my order had been handled incorrectly. This store needs to be reviewed by Verizon’s corporate office. Customers deserve to be acknowledged when they walk in, treated with respect, and have their transactions completed correctly.

We had the best experience at vectra Verizon. Adrian was extremely helpful. If you are looking for excellent customer service I would highly recommend going to this location.

This place sold me an iPhone and said we will call you when the one you want comes, just buy this one now. We will call you when that one gets here but just buy this now! Well guess what, they never called me!! Then had the nerve to call me looking for more business years later. I told them, I will never deal with you again! You so bad business, raw me off your list. They said ok sorry we will take you off the list. Now they called me again!! I will NEVER SHOP HERE AGAIN! Like a used car salesman SMH

AVOID THIS LOCATION!! I would give it zero stars if possible. I had a very disappointing experience at this Verizon location. Sam (Samuel Bibb) was completely unhelpful and made no effort to actually resolve my issue. He claimed I couldn’t get my Apple Watch exchange because there was «no financing» available on my account (keep in mind I had already gotten approved for a watch, I was just there to exchange it), which turned out to be false. The other Verizon store I went to helped me with no hassle. It was clear Samuel did not want to help a customer, so instead he spends an hour on the phone cancelling my watch line. To make matters worse, both Sam and Melissa were unprofessional throughout the entire interaction, smiling and giggling while I tried to explain and object to what they were saying. It felt very disrespectful and lazy. I would strongly recommend avoiding this location altogether. Go to any other Verizon store if you actually want competent, professional service.

Sam was great! I bought the phones from him and he was there when I picked them up! He was awesome! He did a great job both visits

Samuel was SO patient! I walked in with some questions on several topics regarding my phone, my bill, my plan, and he made time to answer everything. He found multiple ways to cut my bill down by eliminating unused features. He offered a free phone with a trade-in (which I initially declined). He was always patient and gracious! Eventually I walked out of the store with a new phone, up and running, info transferred, questions answered. He juggled several other customers alone without any trouble. You have an excellent employee in Samuel B! You can use my comments, but not my last name!!

Regio and Samuel had the misfortune of catching me in the middle of a very bad bipolar meds are off moment! Unfortunately, I was not necessarily upset at them but upset at the situation. 12hrs prior having an asurion replaced phone and a representative from Verizon who said he was my local rep come to my home and give me a locked AT&t phone when I have been a 30-year Verizon customer. And then dealing with that person in my home for over 2 hours for something that really technically could have been done in 20 minutes if it was the proper phone I would not landed there. However on this occasion I have not been to this location it took me a moment to find it inside this large shopping center so there was that but I was also late for appointment there at 1:30 and since it took me a moment I did not open the door till 1:45 luckily for me there was no other customers upon my melting down moment. I needed some water I had my service dog with me and I demanded The situation to be resolved through them even though it was clearly not their issue but I had already spun myself into a hole dealing with it for much longer than necessary. So together we got ourselves to a good spot and I have to hand it to these guys because not only did they go and get me a glass of water from the restaurant next door after a short misunderstanding about what they couldn’t could not do for me as I was in the middle of a medical emergency we laughed together in the end I was very very grateful for not only meeting these gentleman but for the extra extra care that was necessary for me that day! It was a bad enough meltdown but looking back on it they could have easily called and had me removed by police. I was by no means violent but I was definitely upset and off-kilter. In the end they helped me get a hold of asurion and figure things out with them and I had Samuel remove my third line for my business line which was not necessary and he advised me on a few other things as well. I have to give it to this location have to give them a round of applause and I should just go back there one day and bring them lunch in fact maybe I will! This is a great location to go to expect to be served with the utmost class and care because no matter what even if Samuel doesn’t look or act like he’s at work because he likes or approach with an attitude of sorts ,he is just perfect and not in any ill mood.he has been doing it for a very long time And he’s really really smart like I ended up talking to him about possible computer choices as I had intended to go to Best buy following my visit with them. But I chose to go home and sit and figured that I should call it good that I got away lucky that day and blessed to and have good caring people take care of people like me! High 5 Regio and Samuel! Here’s my review of the outstanding job you did! I’ll be back soon.

The guy with tattoos on his neck is straight rude. I’ve never experienced customer service like this before. Please train your staff better, just because you are not corporate doesn’t mean your staff can treat customers horrible.

I always have bad experiences in this store. Today my husband and I went in to talk about our bills, when we came in, no one greeted us or ask if we needed anything. I had to do their job and ask if ANYONE can help me, but both parties didn’t want to help me and the black guy ran off and pointed to the Mexican girl and the Mexican girl acted like we were a disease. You can tell both parties didn’t want to assist us. If they didn’t want to assist us, they could have told us to wait and they will get someone to help us. Not be rude and running away from their job. We decided to cancel our service because the people you hired were rude and has no will to assist others!!!!!

I went in this morning to turn in my cable box. I’ve been a customer for 13 years and according to the app I’m a Diamond Customer 🙄 I was spoken to like a child by a *child. DO NOT go here! Turn in your cable box to UPS. No hassle. Received a receipt, no questions asked. To the manager that I spoke to that at Xfinity on Kings Canyon: Make an effort to explain to your workers that they’re not on the streets, they’re in an office. Act like it. All the remodeling doesn’t change the terrible service.

Went today because I had a problem with my plan and they did absolutely nothing to help. All the employees are sitting and laughing. The guy that helped me got seemingly upset based on his facial expression when I said I wanted to remove my phone from the plan and he said to call instead when he could’ve done it himself, he just didn’t want to and said he couldn’t help. They get paid to help clients and he turned me away. The employees are just as bad, can’t even help retain customers.

DO NOT WORK WITH FELIPE The most disrespectful service I ever had. I went in on May 14 and asked for assistance from Felipe, who treated me so terribly. I needed help with transferring my Apple ID to my new device, to which Felipe and his coworkers rushed me out and showed no compassion. I wasn’t mean or yelling or cursing at them. You can check the cameras. But they alienated me and said I was being rude for asking for help. Felipe, you are a disgusting vile person for raising your voice at me licking me out for wanting help. What if I was your family member??? I have no one to help me and left feeling the same way. You seriously need to fire Felipe and teach your staff how to have patience. It seems they only care if you want to buy something instead of ask for help . Awful terrible experience.

One of the most pathetic xfinity stores that I’ve ever been to. How is it the case, that xfinity national customer service makes an appointment for me to come to this store for my phone to solve a problem, and then when I arrive, the customer service reps tell me that they can’t help me and that instead I have to go to another store 5 miles away! Total and absolute INCOMPETENCE! When I was dealing with my WiFi, this same nonsense took place. When I came back to solve a problem for my phone that XFINITY HQ, told me to do, once agai, «sorry we can’t help». Like WHAT ARE YOU BEING PAID FOR?

One of the worst customer services. The people who work here seem like they don’t have a clue on how to do their job and send you to different locations. I had to go back and forth to fix a problem I had on a trade in. They also have an attitude 🤣

I visited the store regarding an issue with my phone, specifically a severe network problem. A guy named Sam behaved in a very rude manner; his way of speaking is completely inappropriate

This was one of the most unpleasant customer service experiences I’ve had. The employee AJ was dismissive from the start. His demeanor felt unnecessarily rough and unprofessional. Maybe he was having a bad day, but that doesn’t excuse treating customers poorly. Overall, what should have been a simple experience was made unnecessarily stressful, and I hope management addresses it so others don’t have a similar experience.

Waited for an hour, as soon as the associates were done helping other people, they just started gossiping among each other. Tall dark guy skipped us through the line and jumped on helping other female. If you can speak English, go to a different location.

My phone had all.my apps on one page. I didn’t like it. So I asked the first store and was actually told they didn’t know how to fix it. So I drove clear over to west Shaw. Took the man less than 2 minutes to fix. He even showed me how to fix it if it happened again. I give that West Shaw office a 10.

I am a real estate agent and business owner, and I expect professionalism and transparency in my business interactions. About a month ago, I switched both my business internet and mobile line to Verizon. From the first bill, there were discrepancies. Although the billing issue has now been corrected through customer care, my experience at the store was extremely disappointing. When I questioned why my invoice did not match the amount quoted at the time of purchase, JOSE ROCHA, who identified himself as the store manager, was dismissive and unprofessional. He stated there was no solution, refused to take responsibility for the pricing that was presented to me, and ultimately walked away mid-conversation without offering assistance. This level of conduct is not acceptable from a Verizon store representative, especially someone claiming to be a manager. I hope this feedback is taken seriously to prevent similar experiences for other customers.

we just got a new phone tablet and a watch from this location . HARNOOR helped us with the order and gave us the best deal . He really knew what he was doing

Samantha was so patient & kind to us. She welcomed us and gave us her full attention from the start and helped us navigate so many obstacles. We loved our experience!

My monthly price was triple without any notice. After talking with an agent, we finalize the the current offer and just need to follow up within a week. But that follow up is never came. Instead, after multiple other follow-ups with both live agents or over the chat and several more hours of my time, I’m now being told those offers, which a previous Xfinity representative assured me that I qualified for and in the process of finalizing, never actually existed for my account. That’s frustrating because I relied on the information provided by Xfinity and delayed exploring other providers. At this point, it’s not just a pricing issue—it’s a trust issue. I was hoping Xfinity would honor the commitment made by its representative or provide a comparable loyalty offer, especially after being a customer for over two years. Instead, I’ve ended up back where I started after investing significant time and effort. And here is what Xfinity provide help to the customer, quoted » I know it may take some time to find a new provider, but want to help make the closing of the account as easy as possible»

My experience at this store was amazing! In and out…opened three new lines and bought 3 phones. My service for the past 3 months has been great. Gone are the days when you have to put up with extremely rude service and heavy fees from AT&T!! I am so happy with my decision to switch!

Ordered this but my place doesn’t allow them and they knew that and still let me pay for them but it was an easy return and got most of my money back

Know help and raising prices on every service. I’m leaving their services after 8 years.

The wait was about 5 minutes until we were spoken to to do an upgrade. Fernando was amazing. He provided the best customer service. Explained everything thoroughly, he was very polite and professional. He made sure we left the store completely set-up. He went above and beyond. Suggesting the protection insurance on the new phone, I was sold from all that he explained that was included. I asked for any promotions going on and he did try to find anything even on the phone accessories, I did appreciate that so much. He went and showed us the cool features the phone had. He showed me the difference (extra amount)I would be paying on my bill for the next 24 months and also added I could pay off the phone sooner if I would like.

Fernando was amazing helping my husband n I the other day!! Very Friendly!!

Dr Feng is straight to the point and has vast experience