Vim + Vigor Fitness

Great set up, variety of equipment, absolutely love it here! Shout to Clayton who is an amazing salesman and got me to sign up in the first place. Bodhi is very welcoming too, and the run team was 10/10 (pls bring it back🥲)

Been a member here for a year now. Very well ventilated, AC works awesome. Small gym, but they have 6 platforms for powerlifting and squats. People are very friendly there. I love this gym! I go 3 times a week. Equipment is cleaned and sanitized. Showers, Sauna, and pool are all kept in great conditions.

I was a member of this gym.i open account but because of job i can't go I cancel my membership after a few months on the phone. A few months later, I received a notice from collection that I owe money. So I would recommend that this is unprofessional, an ethical and somehow rubbing people this is a thieves running this facility? Admired advice to all people. Make sure if you are going to this gym . Make sure you guys your membership with them and whenever you guys leave also make sure and take writing from them the cancel later.

Great gym, Best customer service, very attentive staff. Followed up and spoke with Chase today, and he made it a priority to get my case forwarded. They make sure to take care of their customers very well.

I really enjoyed my experience at Vim + Vigor Gym until I had to deal with a billing and customer service issue that took over a month to resolve. On April 6, I noticed I was charged twice by the gym. I immediately contacted the gym and was told only a manager could help me. After waiting several days with no response, I contacted them again and was finally provided with a manager’s email. The manager, Abigail, told me I needed to contact their billing company because they only showed one charge on their end. After speaking with the billing company, they discovered I had two active accounts with the gym, despite the fact that I had only signed up once. I requested the duplicate account be canceled and refunded, but the billing company told me the gym itself had to process the refund. I contacted the gym again and spoke with Abigail, who said she could not see the duplicate account and needed to contact the billing company herself. A week went by with no update until I reached out again. Abigail then stated she found the duplicate account, canceled it, and issued the refund. Two more weeks passed and I still had not received anything. Once again, I had to contact the gym myself for another update, and once again I was told Abigail needed to contact the billing company and would call me back. Another week passed with no communication. When I contacted the gym yet again, I then discovered that my actual active membership had somehow been canceled as well. At that point, I requested to speak with someone above Abigail because the situation had become extremely frustrating and unprofessional. No one at the gym would provide me with supervisor or ownership information. Instead, they gave me an email address for complaints — the same email I had already used previously, which Abigail herself responded to. I was assured that if I submitted a complaint about Abigail, someone else would contact me, but that was not true. Abigail still ended up being the one who reached out. Eventually, the refund was finally issued and my annual fee was refunded as well. I appreciate that Abigail did ultimately work toward fixing the issue, but it should never take over a month to resolve a simple $40 duplicate charge. What disappointed me most was the lack of communication, accountability, and transparency from management. I loved the gym itself, the environment, and the workouts, but poor leadership and customer service can completely ruin an otherwise great experience. Unfortunately, that is exactly what happened here.