Best car rental companies in California: find options near you

We had an unexpected, last-minute trip to Los Angeles and did not have time to make car reservations until we arrived. Having had a great experience with Enterprise a month before, we headed for Enterprise Car Rental (along with most of the other travelers that day). They were fast and efficient checking us in. When only minivans were left, Asia and Lina went above and beyond to get us a great deal on a Nissan Rogue. They secured a fantastic deal for us and quickly got us on our way. They were friendly, helpful, and their service was first class. During our stay, we wound up with a sidewall puncture in the right rear tire. Fortunately, Enterprise carries a Fleet Contract with America's Tire. They found the problem and replaced the tire for us in 15 minutes without charge just before closing on a Friday evening. It was incredible. Enterprise made the rental check-in a breeze. We couldn't have asked for a better experience. In an age of increasing costs delivered with lower service, quality, and value, Enterprise continues to stand far above the rest to earn our business. We will continue to drive with Enterprise. Thank you Asia, Lina, and Enterprise!

My first car rental experience was excellent. When I picked up the car, there were several different models of the same class to choose from, which was really exciting. Returning the car was also very smooth and quick. The staff were polite and didn't try to sell me anything, which made me feel comfortable. The car was in excellent condition and looked brand new. I highly recommend it

LAX new Car Hire location is excellent. Closer to terminals, with a good signed drop off. Look forward to when tram service is operational, to cut down on terminal transfer time. Enterprise plus pre-check in online process is great. Just pick up car, show driver license and away you go. Simple! Excellent vehicle this time, new with low miles in great condition. Pre-booked car category truck F100, and got Ram Laramie. Husband was delighted with all the features provided. Small 'issue' managed well, car was not full of gas when collected, compensated for inconvenience. Manager communication afterwards to discuss further. This will not affect my decision to hire from Enterprise again.

Excellent experience beginning to end! We are out from Atlanta and rented an SUV but they only had the premium SUV available. 😎 It was super busy when we checked in but they quickly opened additional lanes so we could get out. On the return – Korey helped me out and walked through the return process. We joked about all the places we visited and how the SUV performed. What a great way to begin the journey back home!

I cannot believe the absolute phenomenal service I got from Alaihya and Bry. I had Turo cancel on me right when I landed. I had a Mustang convertible picked out by my 3 year old for his Disneyland trip, and he was extremely disappointed. Alaihya saw me and helped me quickly reserve a car online and then upgrade me, calling Bry to secure the keys to a brand new Mustang convertible. Both of them truly came to my rescue, and helped make me a hero to my wife and son. Outstanding service and we will never be using Turo again, and instead going to Enterprise forever. Thank you!!

Enterprise is the greatest! My check-in was an amazing experience! The whole front counter staff sang "Happy Birthday" to me as I was visiting California for the first time for my birthday weekend. Also, I had a wide range of vehicles to choose from! The price was affordable for my four day weekend! I got another song before choosing my "Birthday" car. The whole process was easy and a joy! Thank you Enterprise for an enjoyable experience!

Service was both courteous and professional. I received a vehicle specific tip that proved handy by the young man controlling the exit point

I was very happy with the service at Midway. This is one of the few car rental businesses downtown. I reserved a car about a week and a half in advance. When I arrived check-in was easy. Theodora helped me. She was very understanding, flexible with my add-ons, and very thorough with instructions. The lobby was clean, they offered water and coffee. The manager was also very nice. The car was clean and maintained. Drop off instructions were clear. Overall the experience was seamless and fast. From check-in to drive-off it was about 30 minutes. After-hours drop off took maybe fifteen minutes. I highly recommend this Midway. It’s nice clean and rentals are easy to do.

I don’t usually like to review on anything , but I had to share on this one. I had such a great experience renting from this business , they made my experience with them feel like the calm after the storm. I had been involved in a car accident which left me without a car or without a way to get home they were so nice that they even came to pick me up at the body shop drove me to their office handled all the paperwork and that was it. I left in shock at how efficient and nice these people really are. I loved the car I rented from them and I’ll definitely recommend them to anyone who needs to rent a car. I’ll be going back soon to rent from them until my car is out of the bodyshop .

Midway Car Rental has got to be the best car rental company in town! Not only is their service great, but truly some of the best people that I've met in LA!! I've got to tell you all about the manager, Mr. Mike Jaime. Even when he's checking in 35 cars from the week, and busy as can be, he maintains a positive attitude and a level of professionalism that is not easy to find not just in LA, but anywhere these days! He was able to help me with an issue with my other rental (caused by me and not them), and even got me into another car the same day!! I am seriously impressed, and believe he deserves a shout out, bc his strong, confident, and professional leadership obviously shapes the entire office, and likely the reason that his entire team is also impressively amazing! Even the parking attendant person, Tressi, is awesome too! Best car rental company in LA, and maybe some of the best people anyone could meet out here. Thanks!

Our rental didn’t start off perfectly, we experienced a few issues on the trip with the vehicle. However, I really appreciate the way branch manager Mr. Michael Jaime handled the situation. He took the time to listen to my concerns, followed up, and worked with me until we reached a resolution that I felt was fair. Customer service is ultimately about how a company responds when something doesn’t go as planned, and I appreciate that Midway made the effort to make things right. Thank you to Mr. Michael Jaime for taking my concerns seriously and ensuring we left as satisfied customers. I would definitely consider renting from Midway again.

Got a new 2026 Prius. Extremely clean and incredibly great on gas!! The crew at Midway were great! The even picked me up at the dealership. Quick and easy to get the car, and with unlimited mileage. I highly recommend.

Thanks to Theodora, my car rental experience was outstanding. Her efficiency, attention to detail, and exceptional customer service made the entire process seamless. She understood my needs and went above and beyond to provide the vehicle and services I was looking for. She even walked me to the car, checked the gas level, and set up my Bluetooth in a matter of minutes. I was in and out in no time. Thank you, Theodora, for your outstanding service! I continue to recommend Midway Car Rental Downtown LA to my friends and colleagues, and I look forward to renting from you again soon.

I love renting from Midway! Mike, Fernando, and Theodora and so helpful, the cars are incredible, and it’s so easy to find them. In a world of automated mega-corporations, it’s wonderful to interact with real people who care about your experience. Highly recommend!

For anyone stressing about where to rent a car in Costa Rica – National was amazing for us! They were very fairly priced and everything went wonderfully. We booked though our Chase credit card and it wasn't an issue at all. They didn't push any extras on us, though we did choose to opt in for the full deductible coverage, which was only $10ish dollars a day and super reasonable. The staff was really friendly and helpful and the car was great! We went with a Jimmy and had no issues at all. As far as mandatory coverage – because we booked through a credit card that had rental car insurance coverage, we were all good to go – no need to buy anything on top. Totally stress free and smooth process! Also – sign up for the free membership and it'll be way smoother.

We have had some bad experiences renting cars in our travels in the past although I would have to say that National Car Rental in San Jose is one of the best experiences that I have had. The check out was efficient and professional in English with no high pressure to purchase extras. All of our questions were clearly explained. Time with spent with us at the car explaining features as well as going over the car for any possible damage. Return was very efficient with them waiting for us with the shuttle doors open even though it was 3:30 a.m.

National gives the best customer service and has the right car for your needs. It’s easy to rent a vehicle with National, they take care of you from start to finish meeting all your expectations. I would definitely recommend. Super easy picking up and returning your car through them.

The personal when I returned my car, especially Frieda at San Francisco Airport was so patient and friendly. I have rented cars many times and Frieda’s attention has been the best ever . I am so grateful to the company for having great personal attention like Frieda’s. Thank you.

Many models to choose from the Emerald Aisle. Sunday early evening pickup. Not many staff at the garage. Checkout took a bit longer than expected. Additional driver required a lot of data entry as National Car Rental was using a new system.

I chose the most expensive booking option for our anniversary trip across California and made the reservation almost two months in advance, expecting premium service and a stress free experience. Instead, upon arrival I was given a filthy vehicle covered in dirt on the outside and poorly cleaned inside. I lost nearly an hour dealing with complaints, frustration and unnecessary stress at the counter. Eventually I received a better model, but the cleanliness inside and outside was still far below acceptable standards. My wife and I even got our clothes dirty from the dust and dirt inside the car. We were told this was supposedly the last vehicle available they could offer us. To make matters worse, despite already purchasing the highest insurance coverage during booking, I later discovered I had been pushed into additional unnecessary insurance and excessive toll related charges. I have rented with National and Alamo many times before and have never experienced such high and questionable extra fees. This was extremely disappointing, especially considering the premium price I paid for what was supposed to be a special anniversary trip.

Had an incredibly smooth experience with Hertz at LAX. As a Gold member, the process was seamless and I bypassed the main counter entirely, checked the board, and went straight to the designated lot space to pick up my car. The vehicle was ok, and the car itself was spotless and drove good. Drop-off was equally fast and hassle-free. Just give yourself a little extra time for the airport shuttle ride, but overall, good service!

Staff were fine and cars good. But the shuttle service to and from the LAX terminals is AWFUL, probably the most slow and inefficient system I’ve ever seen. We saw at least 6 National/Alamo/Enterprise busses come by before a single Hertz bus.

A long walk to Hertz from getting off the bus. As a Presidents Circle member, extremely disappointed to find that my car wasn't there. Just look at the picture of all the cars that weren't ready yet! Had to wait for about 30 mins before my car was ready. Only 2 service reps at the counter where there were 5 terminals. Not a pleasant experience. But the car was fine and clean.

I was dissatisfied with the condition of the ignition. However, I was pleased with how courteously they handled the issue when I accidentally left the keys inside the car. They promptly arranged for a tow truck and an Uber, and there was no extra charge as it was covered by insurance.

Friendly staff, very quick and efficient experience. We picked up the car at a different location and dropped off at LAX, their system is so efficient! You just line up in a row of cars and hand the key to a staff member, they immediately send you an email receipt. I didn’t even need to pull out my card or ID or anything. It was great. (Also they had trash cans nearby for us to empty out the car and throw things away.)

Not much information was given, prior to picking my car, about where to pick up the shuttle outside the airport terminal, I am a Gold+ Member and I wasn't informed about where to pick my car when we got to the new Hertz LAX location, and after picking up my car, we needed to show all documents again before leaving the car park, but again, no information was given about this at the desk. A simple email with a link to a video would be useful. You must try harder next time Hertz!

As always Enterprise earns another 5 stars! The staff is amazing and attentive to your needs. The car was clean and the tank full for my rental. I'll be back again. The location North of Washington on Figueroa is the best location in my book. I've tried 2 other locations and was treated more like problem rather than a customer. I will always go to the DTLA location on Figueroa and Washington for all my car rental needs!

Weekend wait times can be a little long, but weekday service pretty fast. The counter staff was friendly and got everything done quickly! Both the pickup and return process were smooth ~ Great rental experiences! I’ll definitely rent here again.

The whole crew at this enterprise are amazing. Best customer service I’ve received while renting a vehicle. Quick in and out. Close to all major freeways. Jen checked me out, was in and out in about 20 or so minutes. I will be making this my preferred rental car location from now on, thank you enterprise team!

Thank you so much to the helpful staff, although it was bumpy at first, things ended up working out and the staff went above and beyond to make things right. Im glad with the rental we ended up getting and they made sure everything went smoothly. Huge props to them! Definitely will come back!

Had a fantastic experience at the Enterprise location on Figueroa Street in LA. The service was fast, friendly, and super efficient. Brett, the manager, was especially helpful—professional, welcoming, and clearly committed to making sure everything went smoothly. The vehicle was clean and in great condition, and the whole rental process was straightforward and stress-free. It’s not often you leave a car rental spot feeling genuinely impressed, but this team delivered. Big shoutout to Brett and his crew—definitely my go-to location from now on.

Your current manager is extremely rude and illegally refused service for absolutely no reason stating we weren’t allowed to rent when their superiors stated otherwise and that we allowed to rent and without any paperwork or proper procedure money was turned away from this establishment. I could’ve escalated this issue within the department but decided against because I’m a repeated customer. Also they tactically didn’t charge my card allowing it fall into a negative status to not be able to reserve cars thru the app even said we tried to embezzle the vehicle while we were current on payment. Mr Manager you have a job you should not have.

This is my go-to Enterprise in DTLA! It’s a high-volume location and can get busy, but the staff are always incredibly kind, detail-oriented, and make customers feel genuinely welcomed and cared for. Special shoutout to the branch manager, Ritchie, for consistently going above and beyond to make me feel like a valued customer. Thank you!

Pickup was at noon. It’s 1:30 now. On 2 of 3 suvs they have cleaned that are beat up all the way around. One employee said they’re rentals as if that means I should be fine paying luxury price for a luxury suv that’s beat to hell. Another employee asked if I was waiting for another and when I told him way, he said they’re all like that at this location. If I was renting a fiesta I’d still want a car in decent shape. Start giving discounts on damaged cars, or fix them.

Don’t get me wrong 98% of the employees are amazing. The issue I’m unhappy with is the fact that the cleaning of the vehicle very poorly done there was trash from seven months ago on top of There’s no point of making a reservation if you have to wait an hour to an hour and a half. But say they check you in at 12 PM and you have to wait An hour and a half so you can’t even drive away with the car until 130 Your rental start at 12 when you check in Not 130 I don’t think that’s OK so we’re paying to pretty much sit in the lobby and we’re losing out on time that we’re paying for

Dear Enterprise Customer Care, I am writing to formally report a concerning experience I had at your Modesto location on McHenry Avenue. I made a reservation approximately two weeks in advance for a Wagoneer L. When I arrived to pick up the vehicle, the manager, Chris, informed me that the vehicle would not be rented to me. During the interaction, his tone became increasingly aggressive, and he raised his voice, which made the situation uncomfortable and unprofessional. I left the location feeling disrespected and frustrated, especially given that I had planned ahead and expected a smooth rental process. I rely on companies like Enterprise for professional and respectful service, and this experience did not meet those expectations. I would appreciate it if you could review this situation, including any available records or camera footage, and provide clarification as to why my reservation was not honored. I would also like to know what steps will be taken to ensure that customers are treated respectfully in the future. Please feel free to contact me at your convenience if additional information is needed. Thank you for your time and attention to this matter. Sincerely, Ignacio Lopez

I had the friendliest interaction with the guy in the office at the desk wish I got his name. Once I got the guy "Daniel" who was not so happy to be at work, I understand people have off days but he was super pushy, unhelpful and not very understanding. at that point he was getting me into a SUV. I had to leave to get another form of payment cause the deposit was more then told, so took me 20min to go and come back and in that time I was passed over to "Erik or Eric" who another person who could careless what we were asking or expecting-asked why were we moved from the SUV to the compact car (shrugged shoulders) said he was just taking over- once the walk around and payment was to be made we asked why are we being charged more (shrugged shoulders again) said IDK swiped my card said your all good while walking away- worst experience for a 15+ day rental. The car wasn’t vacuumed, and the fluids weren’t checked because the lights were popping on the car. I was a little irritated, but I was just in a bad accident and needed the rental for work and the kids, so I said thank you and left. I might or might not return, depending on the return atmosphere.

There was a misunderstanding on when I had to return the vehicle I rented and Enterprises late fees. I call the following day to say that I would be late returning the vehicle and was told they were closing that day earlier than I expected. I couldn't make it in time. The next day I returned the truck I rented. On my way to my ride I saw an employee in the truck taking it to service for the next customer. I stopped and spoke with Isaac, told him the company i work for was paying for the rental but only for the first day. I would be responsible for the second. Isaac said he felt the mix up was unfair and I would be charged for only one day. That's customer service. And I will be a life long costomer

I want to give a huge shoutout and thank you to Dane, Isabella, and Christian at Enterprise for their outstanding customer service while my car was in the shop. The first rental vehicle I received had a tire pressure light come on. I put air in the tire, but the light came back on the following day. As soon as I notified them about the issue, they responded immediately and took care of everything without hesitation. They quickly arranged a replacement rental, and the entire process was smooth and stress-free. The whole staff was extremely friendly, professional, and attentive to my needs. They truly went above and beyond to make sure I was taken care of, which made an already inconvenient situation so much easier. Thank you again to Dane, Isabella, Christian, and the entire Enterprise team for the excellent service—I truly appreciate all your help!

I feel tricked after my experience here. When we picked up our rental, no one told us any information about the return process. After I directly asked if we should fill the gas tank before returning the car, the employee helping us said "no, just return it with as much gas as it has in it." We understood this to mean that we should return the car with whatever amount of gas was left in the tank, so we returned the car with about a half tank. Two days later we received a call from Enterprise charging us to fill the tank because it was not returned full. This was very frustrating, given the lack of clear instructions and miscommunication by the employee. I planned to leave a 5 star review but could not do so after this experience. Enterprise should make sure that their employees can communicate their own policies to customers.

Unfortunately had to leave a bad review. Ive rented here 10+ times and the one time I was a bit late to return my car due to insane traffic/accidents driving back from San Francisco to LA, they charged me for an extra day saying 1 hr grace period is all you get. Having worked at Enterprise myself, this was very bad customer service. Ill reconsider going somewhere else after this. Customer service is being able to understand the customer experience and how I tried to bring the car back as fast as possible. Honestly very disappointed.

I was treated me so well. Employees were so kind and professional in the best way. It felt like home and there was great trust and efficiency. I depend on Enterprise due to the great humans they hire. It's about the souls first, then the wheels 😊.

I had to rent a car because mine was at the shop, and the staff at Enterprise was extremely nice, and attentive. The girls at the front desk were cheerful and that makes the experience lovely from the first moment. The whole process was very simple and easy, the renting and the return. The car we got was in great condition and we had an amazing experience. Will definitely choose Entreprise again!

Contrary to most people on here I had a pleasant experience. My flight was late and we didn’t make it on time for their shuttle, so we picked up the car the next morning, they respected the agreement (I booked through Expedia and had prepaid) the lady was super friendly and helpful, I didn’t get anything extra except the toll tag. We pumped gas before returning, everything was great. No hidden charges!

If i could give a negative review I would. I booked my rental online and prepaid. When I picked up the rental they asked for a card for a deposit. They charged that card for more than I had even purchased online and mire than what my reservation email stated. I was told id get it back but only got half back. The original price came to 230$ at the end of it all they ended up charging me 360$ be careful what you sign these people are absolute scammed! The man i spoke with to fix the problem was awful! Completely un helpful and so rude they never resolved my issue. I will from this point on go with Enterprise they have never once given me a problem like this. Im not sure why I even thought to go elsewhere. I hardly ever leave a poor review but this needed one.

The central location for the car rentals makes getting your rental a breeze. Navigating the facility is not intuitive and signage can be somewhat hard to find. The agents were competent. They pushed the return the car and they will fill it up angle and that helps with the stress free return but really costs. Even though they said it was very reasonable. All in all Fox did a good job. The shuttle driver really knew his stuff and got everyone off quickly

TL;DR: Skip altogether, the hidden insurance charge on arrival makes this altogether the absolute worst rental deal; Their fleet consists of high mileage, minimally equipped beaters (my Versa had extensive wear and tear, 43,000+ miles, no remote fob (key only), no Apple CarPlay/Android Auto)

Horrid experience from pick up to drop off. Their hold policy states that all tourist holds are $150 and local is $500 however when i went to pick up they said its all credit card holds are $150 and all debit holds are $500. Then when I look at the "hold" its just a full charge to my account. When we went to get our vehicle they wrote down the wrong number so we ended up grabbing the wrong car first and they only have one person in the whole lot to help everyone. There's no process to make sure mistakes like that dont happen. The car itself was fine no issues there. When we returned the vehicle its easy but when I received my receipt they charged me an ADDITIONAL $60 on top of all my already prepaid service, because of 5 minutes when its extremely confusing where to return because of the signs and drop-off locations for the busses. If I could I would give them 0 stars. This company is a greedy leech that just wants to rip you off at any opportunity.

Terrible experience: I booked a rental car with room for 2 large suitcases and 1 small one. When I arrived, they tried to give me a compact car that didn’t seem suitable for that luggage, but the staff assured me there would be space for all three suitcases. Even so, they told me that if I wanted a larger car, I would have to pay an upgrade fee of $30; later they lowered it to $10. When I refused to pay the upgrade, expecting to receive a car that matched the reservation, they asked me to sign the paperwork for the vehicle handover and, when I saw it, there was barely space for one large suitcase. When I tried to file a complaint, they told me that because I had already signed, I couldn’t make a claim. Very disappointing and not transparent at all.

Absolutely avoid Fox Car Rental at LAX. Literally at all cost, because you’ll pay for that cost. They lure you in with the cheapest prices online, but that’s where the good experience ends. Once you’re at the counter, the price starts climbing. You’re pressured into buying "mandatory" insurance and coverage, and you’re left feeling like you won’t be getting your rental unless you agree. Then came the bait-and-switch. I was told they didn’t have the vehicle class I had reserved and that I could either wait 4+ hours or take an "upgrade." I asked multiple times whether the upgrade was free and was repeatedly told yes. After returning the car, I found an extra $240 charge for that very "free" upgrade. On top of that, my $150 deposit was never refunded. Trying to fix it afterward was a complete waste of time. Customer service was nearly impossible to reach, and when I disputed the charges with my bank, Fox’s response was simply that my initials were on the contract. That was apparently enough to justify charges that were never clearly explained at the counter. The car itself was dirty and had maintenance issues, which only added to the frustration. The worst part? This wasn’t just my experience. We had three separate reservations in our group, and every single one of us ran into similar issues with unexpected charges or misleading information at the counter. At that point, it’s hard to believe it’s just bad luck. The only reason this gets one star is because zero isn’t an option. If you’re thinking you’re saving money by booking with Fox, think again. Whatever you save upfront can quickly disappear in surprise charges, wasted time, and unnecessary stress. Spend the extra money and rent from Avis, Hertz, Enterprise, National, or practically anyone else. You’ll likely end up paying about the same and avoid one of the most frustrating rental experiences imaginable. PS. They charged me $50 for a $2 toll, that I had already paid online. No one to get a hold of for that one In total my $125 reservation cost me well over $500 because of these scammers.

I travel often for work. Sometimes that brings me to Fresno, California, and Robert, every time, is welcoming, honest, transparent, and efficient. I appreciate his kindness every time, especially with what I’ve had to deal with having to travel every week. He remembers me, always treats me with kindness, and his efficiency with getting me in and out is highlighted silently. He should be recognized and compensated for that work ethic and the positive view he brings for Avis, which I am not always experiencing.

I had such an amazing experience with Budget Car Rental, and I have to give a huge shoutout to Kim and Shann. From the moment I arrived, they made the entire process feel personalized and stress free. What really stood out was how much they cared about my safety, especially with the weather conditions. Instead of just handing me any vehicle, they took the time to make sure I was set up with a more sturdy, reliable car that made me feel completely confident on the road. That level of attention and thoughtfulness is rare, and it truly made a difference in my trip. Kim and Shann did not just provide a rental, they made sure I was taken care of. If you are renting a car, I highly recommend this location. Exceptional service like this deserves to be recognized!

I had a great experience with this rental car. The vehicle was clean, well-maintained, and ran smoothly the entire time. Pickup and drop-off were quick and hassle-free, which made the whole process really convenient. The customer service was excellent—friendly, helpful, and easy to communicate with. Overall, everything was exactly as described, and I would definitely rent from them again. Highly recommend thanks to representative GAIL!!!!

Picked up our initial car and had to return to swap it out, but every team member working the desk was pleasant even when lines were busy. I really appreciated Gale, she was efficient, friendly and compassionate. The great customer service despite our initial concern with our car, made up for the time we had to spend waiting to swap it out.

My boyfriend booked a suv through budget which is owned by avis. May 15 he went online and reserved the car. It asked to pay now or pay when you pick it up which he chose to pay at counter. Was confirmed on May 27th. Trip was June 10th we flew all day feom pittburgh to fresno. Went to get car and they said they ran a credit report and he was declined. He was paying with his bank card which money comes right out of his bank. I said let me pay for it. I was told from lady behind the counter I had to go online and do it. She is in front of the system and wouldn't even do it. They were the rudest people I have ever seen. So I walked 10 feet to Alamo told them but budget did and he got us a card and laughed "we dont do a credit report". He got on the phone and called the lot and they had a nice vehical for us. And he took his bank card. Never again will i use them. They could have sent an emailed something to let us know before our trip but there was nothing. They also didn't even have the car we reserved. Never Never again. Thank you Alamo for being 10 feet away or we would be stuck at the airport til someone came and got us. Budget and avis dont know how to treat customers.

If I could give more than 5 stars, I would. Sonna is the kind of person who completely restores your faith in customer service. We came into Budget Airlines already a little stressed (you know how travel days go), and from the moment Sonna stepped in, everything shifted. She didn’t just "help" us—she advocated for us. She was patient, sharp, and genuinely on our side, making sure we got exactly what we needed without any confusion or runaround. What stood out most was her energy. She was warm, real, and clearly knew what she was doing. You can tell when someone is just going through the motions versus when they actually care—and Sonna cares. She handled everything smoothly, answered all our questions, and made the entire rental process feel easy and even enjoyable (which is saying a lot). Will be using budget again! 🙂

Excellent service. Friendly staff. Keo was very friendly and personable and made sure I got the exact vehicle I needed for my trip. I definitely will be booking here again.

Joke of a car rental place. First off, we waited in line for 20 minutes for the guy working the desk to acknowledge us. Secondly, the first car we were assigned smelled like someone smoked weed in it continuously for a week. We went and asked for a new car which was granted. I found it interesting the staff acknowledged that the cleaning crew had been slacking the whole day. Second car we got was FILTHY. When I mentioned that to staff they said sorry we can give you a third car. Again they admitted the cleaning crew were not doing their job that day. We figured all cars would be disgusting since this was our second car. We opted to just buy Lysol wipes and cleaned the interior ourselves. For the price paid, Budget should be ashamed by the quality of the cars they’re providing to people.

Never properly staffed. Had to wait 2 hrs in line to get a car that I already booked online under Budget Preferred. I understand it is a long weekend, but why does the counter at the 4th floor only have one person during a long weekend? Not to mention it’s take them 10-15 minutes just to handle a single person (if the person hasn’t booked a car online). So if you are the 15th person in line, you can forget the next 2 hrs of your life

I would give 0 stars if it was an option. I used my vehicle for under 24 hours. I returned it and the attendant did not mention anything regarding the car being excessively dirty. I looked at the car before leaving as well and ensured I did not leave any thrash behind. Budget then decides to charge me $250 excessive cleaning fee. I am currently reaching out to resolve this error. Will update this once I hear back.

This car rental place is a joke. I’d advise anyone to never come here. The person at the desk was very unhelpful regarding our reservation & when you call it automatically goes straight to AI you never get to talk to a real person. Horrible company -5 stars if I could.

Rented a EV car for 48h business Trip. Car was ready for pick up, I returned it on time with the battery at higher level than pick up. I got charged $18 for extra gas.. how do you guys charge gas on a EV car ?!!?!? I complained through the budget survey, i received an email acknowledging the issue and confirming a refund.. still waiting for it.. Car rental company are all scam now, they all do this kind of stuff and you have no power against them

Car worked and was clean. Rented an SUV through Costco and my price was 182 for the reservation and my final cost was 372.00 which is absolutely insane! Had an identical reservation and my total there was 210.00 which is reasonable. Don't think I'll ever rent through here again.

I picked up my car from SJC rental center through the FastBreak and the car was at spot J05, about 200 feet from the elevator. I inspected the car, a Toyota Camry with Idaho license plate, and it had a few damages and not washed. I accepted it anyway since I was far from the office and there was no staff nearby to address my concern. I took it anyway and mentioned the damages to the attendant at the checkout stall. He gave me a carbon copy form and told me to circle the damage areas, and I marked up several areas. When I returned the car at SFO, I also pointed out the damages to the return staff and showed them my copy, and they still noted the car is damaged by me. The next day I received an email from Budget claiming that I got into an accident, and told me to file a report. I have pictures at the time I picked up at SJC the damages were already there. If the car already has substantial damages then it should have been in the system. Why should I be accountable for existing damages?