Pavilions

This review is about one person at Pavilions: Chris. If you shop here regularly, you know exactly who I’m talking about. Chris is the face of self-checkout. He is the definition of kind. He greets everyone with a smile and, if he knows you well enough, a hug. He does his job impeccably while still taking the time to ask people how they’re doing and genuinely listen to the answer. No matter how busy the store gets, I have never seen him rude or in a bad mood. Let’s just say the self-checkout area isn’t quite the same when Chris isn’t there. I’ve been shopping here for a long time, and Chris has been part of that experience for as long as I can remember. He’s one of those people who truly makes a neighborhood store feel like a community. Pavilions is lucky to have him. He deserves a raise. Candy & Craig

Unfortunately, my most recent experiences left me disappointed. During one visit, I witnessed a woman who appeared to be a manager, Helen, publicly reprimanding an employee in front of guests. There was a long line at the time, and the interaction felt uncomfortable to watch. She appeared visibly upset and was tossing items into a cart while speaking to the employee. Regardless of the circumstances, I felt the conversation should have been handled privately and more professionally. It came across as degrading and likely embarrassed the employee in front of customers. On another occasion, I arrived at approximately 11:52 PM when the store’s posted closing time was midnight. I only needed one item, but I was not allowed to enter. While I understand employees need time to close and complete end-of-day tasks, the interaction felt dismissive and inconsistent with the customer service I have come to expect from the store. I still appreciate the store’s selection and value, but these experiences reflected poorly on the leadership and overall customer experience. I hope management takes these concerns seriously and works to foster a more professional environment for both employees and customers.

The reason for my low review is for one of the managers very unprofessional behavior I saw today, but Abigail who was my cashier deserves 5 stars. The lines were getting out of control and she jumped on a register to help and was sweet, made friendly greetings and was quick to ring. While she was ringing me out a manager (a woman with dark hair and glasses in her 40s-50s) came over and loudly reprimanded her for not doing some other job first (I think it was collecting carts?) in front of everyone in line. It was uncomfortable, her tone was rude and condescending and I saw the cashier visibly withdraw after the comment. I can’t imagine what task could have been more important in that moment then helping the long lines of customer right in front of this manager who then went to stand at the help desk and do nothing. I’ve managed many people in my life and I would never speak to someone in that tone ESPECIALLY in front of customers. I can’t imagine how this woman talks to her young staff in private. I saw another review from a few weeks back saying they had a similar experience with a manager named Helen and it looks like this is still an issue.

This is my favorite neighborhood store. First off, supervisors are always friendly. One in specific, I don’t know her name but she has long black hair. Shes always asking if I need help with anything. The store product quality is amazing.

I just received my order, and for some reason the bags didn’t have handles. Why has the store suddenly started selling handle-less bags for 10 cents? I literally just got my delivery, and the driver had to carry those bags in his arms because there were no handles. Do you really think it’s acceptable for a store of this level to sell bags like that? If you believe that customers who order online and aren’t physically present in the store can be treated this way — that’s honestly disgusting and completely unacceptable.

I honestly don’t understand why this store gives customers bags without handles. What’s the point of that? It makes carrying items unnecessarily inconvenient, especially if you have more than a few things. For a store of this level, I would expect better attention to basic customer experience. Providing bags without handles feels cheap and poorly thought out. Please reconsider this — it’s a small detail, but it makes a big difference.

Normally I don’t review supermarkets unless they standout. This is one of those places with a very big hot foods and deli section. This place has it all. I didn’t take a photo but it has a very large liquor section with excellent selections of all kinds!