Best used car dealers in California: find options near you

The best car experience I have ever been treated too. I had the opportunity of having Emily and Hamzam take care of me in purchasing a new corvette ! Never pressured , kind beyond belief , and made sure you felt taken care of. I will definitely be back to purchase my future vehicles , thank you again , cheers !

I had a fantastic experience buying my car here. My salesperson Abe and Juan were kind, patient, and felt zero-pressure during the entire process. I went in with bad credit not expecting to be financed. I came home with a new car. Amazing teamwork..The pricing was completely transparent with no last-minute surprises in finance. Highly recommend this team if you want an easy, stress-free purchase! Cheers to you guys

I highly recommend for everyone to come talk Ulysses Ramirez. He did the absolute best to get me into the truck i wanted and made it totally possible. Was very polite and super patient with us, i will totally come back and ask for him specifically.

We had a great experience at own a car. Miguel was very helpful at getting us what we wanted. Also, Miguel got us the perfect payment we could afford. No pressure, just letting us decide on our investment that worked out best for us. Thanks Own a CAR. Definitely recommend!!

Thanks to Miguel for making it happen for us, he assisted us right when we got there and approved us in a couple minutes And gave us insurance on the spot thank you, Miguel and Eli for assisting us Ask for Miguel at at Own A Car Fresno!

I cannot say enough good things about my recent car-buying experience, all thanks to Ulysses Ramirez! From the moment I walked onto the lot, Ulysses treated me with complete professionalism, respect, and zero sales pressure. He was exceptionally knowledgeable, patient, and took the time to answer every single question I had. Ulysses made sure I felt completely comfortable and confident with every step of the decision before signing anything. The entire process was smooth, transparent, and hassle-free—no hidden fees, no pushy tactics, just honest, top-tier service. Financing was a breeze, and Ulysses worked hard to help me get a great deal that fit my budget. To top it off, the car was prepped, detailed, and ready to drive off the lot right on schedule. If you’re in the market for a vehicle and want a stress-free experience, go see Ulysses Ramirez. I couldn’t be happier with my new car and will definitely be back to work with him in the future! 10/10 service—ask for Ulysses!

Drove an hour half and Abe was very helpful with purchasing our new Chevy Blazer !! Great vibe here from the burritos they provided and snacks for our daughter !Definitely recommend Own A Car in Fresno, you won’t be disappointed just ask for Abe!!!

I had an excellent experience working with Devin during my car purchase at Echo Park in Roseville. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle rather than pressuring me into a sale. Devin took the time to answer all of my questions, explained the process clearly, and made sure I was comfortable with every decision along the way. His honesty, patience, and attention to detail made what can often be a stressful experience feel easy and enjoyable. I truly appreciate his outstanding customer service and commitment to making sure I was satisfied with my purchase. If you’re looking for a salesperson who is trustworthy, responsive, and dedicated to helping you find the right car, I highly recommend Devin.

Rahul did an amazing job communicating with me and was very humble throughout the purchase of my 2025 Toyota Bz4X. He provided all details about additional add-ons and services that could be purchased for additional cost without me feeling like I was forced for add-ons like other dealerships try to do. I didnt purchase any additional addons and they were fine with it. Him and his manager worked with me on the interests rate percentage and even removed the additional vehicle coat protection that was said to have already been placed since I was not wanting or in need of it. All in all, this has been the best experience with purchasing a vehicle I have ever had and could not given management and Rahul enough credit for the length of professionalism they have provided through this purchase. Great job guys.

We purchased a vehicle for our nephew who is graduating high school and heading to Cal Poly, and Khushleen made the entire process smooth and stress-free. She was very easy to work with, got straight to the point, and didn’t play any games or waste our time — which I really appreciated because I’m a straight shooter myself. No hassle, no pressure, just honest and professional service from start to finish. Highly recommend this place, and definitely ask for Khushleen if you’re looking for someone who truly takes care of people.

I want to leave a huge thank you to Roman for helping me purchase my Lexus RX! Honestly, this was one of the best car-buying experiences I’ve ever had. Roman was not just a salesman, but a true professional — calm, attentive, honest, and very patient. He answered all my questions, never pressured me, explained everything clearly, and made the entire process smooth and comfortable. What impressed me the most was the way he treated his customer — with real respect and genuine care, not just trying to «sell a car.» Thanks to Roman, the whole experience was easy, stress-free, and actually enjoyable. My Lexus RX is absolutely amazing, and I’m very happy that Roman helped make this dream come true. If you’re looking to buy a vehicle, I truly recommend working with him! Thank you again, Roman! 🤝🚘

I had an outstanding experience purchasing my Tesla from EchoPark Roseville. From the moment I walked in, Rahul and his trainee, Sheridan, made the entire process easy, professional, and enjoyable. Rahul was extremely knowledgeable, transparent, and patient throughout the purchase. He took the time to answer all of my questions and made sure I felt comfortable every step of the way. Sheridan was equally impressive—friendly, attentive, and eager to help. Together, they provided excellent customer service and created a welcoming, no-pressure environment. I highly recommend EchoPark Roseville to anyone looking for a car or selling a car If you have the opportunity to work with Rahul or Sheridan, you’re in great hands. Thank you both for making my Tesla purchase such a positive experience!

Today i had consultation in Echo Park with Roman. He’s professionalism, knowledge and honest is on top level. Echo park compani is the best choice to sell your and also to bay a car. And with employees like Roman my experience with Echo park has doubled. He also speaks Russian as well. I will recommend you to everyone

Excellent experience at Echo park automotive in Roseville! So impressed with the establishment, the staff was great! In particular Dustin my advisor made the process pain free and comfortable with no pressure sales tactics. Ben (manager?) was also a help in the process and I appreciate the extra consideration so much! Also thank you Budda at the front desk!

When we first arrived, we were greeted immediately and asked how we could be helped. Daniel was the salesman who approached us. He was very warm and friendly. He asked what we were interested in and showed us what they had available. He got the keys to 4 SUVs and allowed us to look at all of them thoroughly. After my wife landed on one, we each took the car for a test drive. At no point was Daniel pushy. He allowed us space to talk and think, and answered any questions we had. He was very transparent throughout the entire process. We ended up buying the SUV. The entire staff made us feel welcome and at home. It was an extremely easy buying process, and they worked with us quickly on the trade in and financing. We are extremely happy with our purchase and the entire experience.

STG Auto Group went above and beyond for my recent car purchase! My wife and I called in at 7:00 PM inquiring about a 2021 Mazda MX-5 Miata RF Club, knowing they closed at 9:00 PM. We arrived around 8:15 PM and were warmly greeted by Carlos, who got us started before handing us over to Julio. ​Julio took exceptional care of us from there, guiding us through the test drive and walking us through the whole purchasing process. Even though Carlos had already headed home for the evening, Julio stayed late with us. Despite our indecisiveness keeping everyone there until 11:00 PM two full hours past closing Julio and the team remained incredibly patient, professional, and attentive the entire time. That level of dedication and genuine customer service is rare. If you want a stress-free car buying experience with a team that truly puts the customer first, go see Julio at STG Auto Group!

Ok so this place is awesome if you want to sell your car to them. I was approached by Mohammed and Hazem over text for $21k on a car with 91k miles. The interaction with them before walking in was super respectful and they were very patient because I couldn’t sell right away. even though they weren’t there when I walked in, his colleague Danny helped me out with the deal. They do real inspections of the car. And when they come back, they show you pictures of the problem. And they tell you an offer. I asked if they can do more and they did budge a bit more but couldn’t keep the original $21k offer due to two issues I wasn’t aware of (so that’s very respectable) and they didn’t significantly drop their offer NOR did they make it sound like you had a trashy car , just because of the two issues (one with the tire and leaking axel ). The process is quick and easy. 30-45 min inspection. Paperwork took another 30 mins. You sign all the documents to allow them to do the dmv paperwork. They are very friendly and super nice. The facility is super clean and welcoming. They had the TVs set to the World Cup matches.

Just bought my Honda CVR Hybrid. These guys were great from Juan, my sales guy, to Ramy the sales manager they listened and were straightforward and didn’t play games! I will come back

⚠️ VERY BAD EXPERIENCE — PLEASE BE CAREFUL BEFORE PURCHASING A VEHICLE HERE I am extremely disappointed with the experience my mother had at this dealership. My mother primarily speaks Spanish, and there was clearly a language barrier during the sales process. Unfortunately, we feel that this situation was taken advantage of by the sales manager Jose. She was initially given one price for a 2019 Lexus GX but additional charges were later added to the deal, including items such as GPS and extended warranty which was for 3 years & told us it came with the purchase of the vehicle then come to find out they were charging her those fees & $800 charge for paperwork Despite declining these products, they were still included in the paperwork. They forced her to take the vehicle & come back in 3 days to detail it which should have been done prior to selling it! Again took advantage of a vulnerable older lady!!!! The vehicle was purchased on 7/25 and returned the keys to the dealership on 7/26 to Jose (sales manager) because she was not satisfied with the purchase. We were under the understanding that the dealership allowed a three-day return period if the customer was unhappy with the vehicle. What is especially concerning is that, despite the vehicle being back in the dealership’s possession, the dealership apparently still submitted the financing paperwork to Global Credit Union on 7/29/26 We have repeatedly attempted to resolve this situation. Cesar in the finance department was supposed to contact us, but we have had difficulty getting a response. We have called the dealership multiple times, only to have the receptionist tell us that no manager is available or end the call. We were also given conflicting information regarding who we should speak with, including being told about someone named «Crystal,» which was handled in a manner that we found extremely unprofessional. This entire experience has been frustrating and unacceptable. Customers should be given clear and honest pricing, especially when there is a language barrier. If a customer declines additional products or fees, those items should not be added to the contract without their clear understanding and consent. I strongly recommend that anyone considering purchasing a vehicle here carefully review every charge and every document before signing, especially if there is a language barrier. We are simply asking for this situation to be handled professionally and fairly. We are still waiting on the return call!!!! I will also be reporting you through all social media outlets if not resolved!!!

Ms. Smith was absolutely amazing. She was extremely patient while fighting to get me approved for a car, And did, clock dat ⏰️. Her professionalism is superb, a perfect match for her genuine willingness to help customers get into a vehicle of their choice like me. All the staff members are friendly, welcoming, and helpful. This visit thanks to Ms Timetra Smith , has been my best. Thank you 💯

I had a great experience at DriveTime in Downey, and I especially want to recognize Timetra Smith for all her help. She was friendly, professional, patient, and made the entire car-buying process much easier than I expected. She took the time to answer all my questions, explain everything clearly, and made sure I felt comfortable with my decision without feeling pressured. Timítra went above and beyond to help me get into a vehicle that worked for me. Her customer service was excellent from start to finish. If you’re looking for someone who genuinely cares about helping you, I definitely recommend asking for Timítra Smith at DriveTime Downey. Five stars all the way!

Excellent service!! I was not pressured in any way. The price of my vehicle was very reasonable, and the willingness Timetra had to work with my bad credit allowed me to really have an amazing and pleasant experience.

I found the car I wanted to purchase online filled out a two minute application and was told I was approved. I almost didn’t come in because I thought it was too easy. I’m glad I came when I got here. I was helped by Jayson Johnson. He was amazing made everything so easy to understand quick and convenient. I got the car I wanted and the terms were exactly what they said it would be online. I would 10 out of 10 Recommend Drive time in Downey and Jayson!

I purchased a car for my daughter from DriveTime a few days ago and wanted to wait a bit before leaving a review. So far, everything has been going well—the car is running in good condition and we’re pleased. My daughter is excited to be driving her 2020 Hyundai Venue. It’s a smooth, quiet ride with all the bells and whistles she wanted. Shoutout to our sales associate, Robert, for being patient with all my questions. The only downside is the high interest rate, but this was my best option for financing. The car also has a few nicks on the body, but mechanically it’s solid. Overall, a positive experience so far—I’ll give an update in a few months once I have more experience with the car.

I had an amazing experience working with Charles and Timetra at the Torrance and Downey DriveTime locations. From start to finish, they provided phenomenal customer service and made the entire process smooth and stress-free. They were incredibly patient, answered every question I had, and never made me feel rushed. Their positive energy, professionalism, and willingness to go above and beyond truly stood out. It’s rare to come across people who genuinely care about helping their customers, and they both did exactly that. I truly appreciate all of their help and patience. If you’re looking for outstanding customer service, I highly recommend asking for Charles and Timetra. They made my experience an easy and enjoyable one. Thank you both for everything!

Omgggg Eyermen was sooooo great he made the experience smooth and gave a lot of great insight, and I was approved and out the door and no time. I am satisfied with my purchase and if I ever need another vehicle, I will definitely come back to drive time

Yanira was amazing. This car buying experience was so cool. A plus customer service. The only negatives were few car selection on site and the car I bought was not clean. When you spend this much money I believe the company should provide a free car wash voucher to its customers.

I had such a great experience buying my car! Yanira Pineda was incredibly friendly, welcoming, and made the entire process so easy and stress-free. She answered all of my questions, never made me feel pressured, and genuinely cared about helping me find the right car. Her professionalism and positive attitude made all the difference. If you’re looking for someone who truly goes above and beyond for their customers, I highly recommend working with her. Thank you again for making this such a smooth and enjoyable experience! Drive time Torrance is the way to go ! Ask for Yanira!!

Yanira helped me out initially, and throughout the whole process she was kind, patient, and answered any and all questions I had, no matter how small. Joseph definitely stood out! His customer service was phenomenal. He made sure to be as clear and candid as possible with me, and he was just a nice, easygoing person to chat with. I couldn’t ask for better service. Thank you both!

I had a really great experience with DriveTime. Joe was my salesperson, and he was professional, knowledgeable, and made the whole process smooth and easy from beginning to end. He took his time, explained everything clearly, and made sure I was comfortable with every step—no pressure, just great service. Charles also assisted during my visit and was very helpful. He was friendly, attentive, and made sure everything moved along seamlessly. Overall, the customer service here was excellent. I’d definitely recommend this location if you’re looking for a straightforward and positive car-buying experience.

Working with Yanira was an absolute pleasure! From the moment I walked in, she made me feel welcomed, valued, and never pressured. Yanira was incredibly knowledgeable, patient, and took the time to understand exactly what I was looking for. She answered all of my questions honestly, explained every step of the process, and made buying a car feel easy and stress-free.

I had a great experience at DriveTime! Jo was incredibly helpful, patient, and professional throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and never made me feel rushed. His excellent customer service made the experience smooth and stress-free. Thank you, Jo, for going above and beyond to help me find my new car. I highly recommend DriveTime, and especially Jo, to anyone looking for a great car-buying experience!

I would definitely recommend this location. We felt reassured the entire time. Joe and Charles are the perfect mixture of professional and down to earth. Me and my partner both have anxiety there were no triggers what soever. Great experience all the way around.

Our salesman was JR and let me just say, he was super friendly and understanding. We were looking for a specific car and he didn’t try to force us to look at other cars that were not in our interest. He was honest and really tried to help us get the best of our bucks. Was skeptical at first because the reviews seemed too good. But its true, excellent customer service and we got what we wanted. 2022 Toyota highlander LE hybrid AWD!

I had a great experience working with South at the dealership. He was helpful, patient, and made the process much easier. He took the time to answer my questions and made me feel comfortable throughout the experience. I truly appreciate his professionalism and help!

I had an excellent experience at DriveTime in Fresno. The team was friendly, patient, and truly focused on helping me find the right car rather than pushing a sale. The entire process felt smooth and transparent from reviewing options to discussing financing. They offered a great selection of clean, reliable vehicles, and I appreciated how clearly they explained everything, especially the financing terms. It made the whole experience stress‑free. If you’re looking for a dealership that treats you with respect and makes car buying simple, DriveTime Fresno is a fantastic choice. I left feeling confident in my purchase and grateful for their professionalism.

Armando was incredible!!!! He made the process easy and stayed at it until it was completed! Very attentive. From the moment we walked in never felt pressure everything was easy as Sunday morning! Thanks Drivetime and Armando

I had an amazing experience at DriveTime! Garrett helped me out and made the whole process smooth and stress-free. He was professional, patient, and really worked with me to make sure I got into something reliable with reasonable payments. I drove off in a 2024 Chevy Malibu and couldn’t be happier! Garrett went above and beyond to answer all my questions and made sure I understood everything before signing. If you’re looking for a vehicle and want someone who actually cares, ask for Garrett. Highly recommend!

Armondo was patient and was willing to stay over even after closing to help my wife and I get into a new car. When we had questions about the vehicle it’s self he was able to answer them and give additional information. I would come back and purchase another vehicle from him and recommend him to others. Thank you for everything!

I worked with south, he was great. Had all paperwork done and ready when I showed up. I test drove the vehicle and loved it. After the test drive I was there another 30 min and then I was gone. Best and easiest car buying experience ever!!!!

I had an outstanding experience at Dann’s Discounts in Tulare! From the moment I walked in, Jesse made the entire car-buying process completely stress-free and transparent. There was never any pressure, and he took the time to answer every question I had honestly and thoroughly. Jesse was incredibly personable and made me feel like a valued customer instead of just another sale. He stayed late to make sure everything was taken care of, gave me a exceptionally fair trade-in value for my vehicle, and walked me through all of the technology and features on my new car so I felt comfortable before driving off the lot. It’s rare to find someone who is as patient, knowledgeable, and genuinely committed to providing great customer service as Jesse. If you’re looking for a dealership that treats you with respect and makes the buying process easy and enjoyable, I highly recommend Dann’s Discounts in Tulare. Be sure to ask for Jesse—you’ll be glad you did! Thank you from jon and samantha! 2016 toyota highlander –> 2017 gmc yukon🤙🏼

Jesse and his team made the car buying process easy and very transparent with everything. Drive out with a 2025 Kia, at a great price and great experience. Thank you not only him but the whole team for everything, definitely will recommend this place to anyone looking to buy.

Tyler made the whole car-buying process smooth and stress-free. He helped me find exactly what I was looking for, and we were able to come in, go over the numbers, and leave with a car the same day. John was also amazing super patient and supportive while we worked through the insurance details. I really appreciate the great service from both of them. Definitely recommend coming here if you’re looking for a new car! 😁

⭐⭐⭐⭐⭐ Hands down one of the best car-buying experiences I’ve had. Tyler and Eddie at Dan Auto / Discount Auto Sales were amazing—honest, patient, and genuinely helpful from start to finish. No pressure, no games, just straight answers and real support. They took the time to explain everything and made the whole process smooth and stress-free. You can tell they actually care about their customers, not just the sale. Highly recommend asking for Tyler or Eddie—you’ll be in great hands!

I was driving around looking for a new car and I ended up in Dann’s Discount Auto Sales 809 E Center Ave Visalia, CA 93292 United States. A young man by the name of Rudy seen me and my wife looking around and offered to help us with any questions about their cars he didn’t try and force us to by a car he just helped us through his guidance we found a car suitable for me and my family thanks Rudy I will definitely be back one day just because of how smooth everything went with all your help I hope Dann’s auto sales knows how good of an asset you are for the company thanks again Rudy we appreciate you for going above and beyond for us!

5 stars is just not enough. Honestly this should have been my first place to look at vehicles. Sales men Tyler and Rudy were so helpful and nice providing assistance when I needed it. After a terrible experience at Elite Auto – who initially gave me a 12% then called me back the next day for 10% from a «credit union» just to ultimately sell me a lemon. When I met Josh the finance manager at Dann’s i told him what I wanted and needed. Without hesitation he went to work. Gave me what I needed without hassle and worked on my financing with a real credit union at 8%. I’m not the only one while eavesdropping to the next customer. Both Tyler and Josh listen to what she wanted and assured her they would work on the things she wanted. Again without hesitation and I couldn’t help but think if only she knew other places that wouldn’t accommodate her. I am beyond happy with their service, price and really just them as the company I decided to purchase. I Highly recommend them. I should have listen to my coworker from the beginning when she recommended them. Thanks!

Tyler made the whole car buying process smooth and stress-free from start to finish. Super professional, knowledgeable, and never pushy. He answered every question I had, kept everything transparent, and made sure I drove away confident in my purchase. If you’re looking for someone who actually cares about helping you and getting the right deal, ask for Tyler. 10/10 experience.

Came out winning. Got exactly the car that lit up our faces. If you want the hook-ups, connect with Daniel (Danny) Gonzalez. Excellent customer service. Will tailor your finances to you. And makes sure you get the car you want. I would buy another car with him for the service and the quality of selection of cars. Competitive prices, variety of stock, and excellent customer service. We did research with other places. Don’t waste your time with the weak competition. Connect with Danny. Down to earth, real talk, friendly service. Definitely worth the 4 hour drive.

I had a really positive experience at California Motors Direct in Montclair! The whole process felt smooth, professional, and way less stressful than I expected. I definitely recommend buying your next car with Frank! He was so helpful and got me in a car, even with my bad credit!

I am blessed to have met Zach Harper! He is an absolute magician, with so much knowledge, and kindness. He made the impossible possible. I came to California Motors Direct – Montclair with a DCAP program, I didn’t have any hope, but God has his hope in me and sent me Zach and his wonderful team. I would recommend him to my friends and everyone who wants a car. I am grateful!

It was genuinely one of the smoothest dealerships, i was assigned with Mohamed and he made sure that i get everything i needed, explained the whole process and even after picking a car together he kept asking for updates or if i needed anything over the phone, the process was pretty quick, a very helpful team and i love the 2021 Mercedes benz i got from there, no issues at all very happy for this purchase, price was not different from private sales which i was very happy with, paper work was explained by detail and everything went good! Special thanks to Mohamed for being super patient and helpful!

I am currently writing this from the waiting room, where I’ve been waiting for 45 minutes to talk to someone. I just bought this 2017 Kia Soul+ last Friday, the Carfax showed recalls so I took it to the Kia dealership on the 2nd. That morning the check engine light comes on….. At around 200 miles…. meaning it’s coming back on from the battery being disconnected. Good thing I’m going to the Kia dealership, got a full inspection. The CCV is seized and needs a fuel filter, there’s a missing lug nut on each tire (Double checked the insurance pictures I sent for my new policy while waiting for the rest of the paperwork and sure enough, each tire is missing one, wtaf?), recommended normal and expected brakes and tires, and my air conditioner had no Freon. I just bought this car because mine finally took a dump, now this car has been just a wonderful experience. When it’s all fixed it’ll be a good car, but this has absolutely destroyed any faith I have in this place. I’m still waiting, now it’s over an hour, hoping they will address the CCV, Fuel filter, and lug nuts without a fight, but at this point it wouldn’t surprise me. I’ll update this once everything is said and done, not sure how they could turn me into a customer when I buy my real car and give this one to the kids. Ok. So it’s 7/10 now and I have my car back. Albert and Steve have made it very clear that this was not an acceptable situation that unfolded and they made it right. On top of that they’re going to make sure communication is better so it doesn’t happen again. For that I upgraded my rating, I still think the back wall couch needs to be thrown away lol.

Had a great car buying experience. The process was smooth and stress free. George and their team was amazing to work with. He was professional, friendly, patient, and took the time to answer all our questions. I really appreciate the excellent customer service and would definitely recommend fontana motor direct if you’re looking for a good buying experience.

We came to Fontana Motors Direct and we were really taken care of. Car buying is never an easy situation. George was thorough and patient and walked us through all the steps, giving us a great deal on our extended warranty. After 4 different vehicles to test drive we decided on a car we didn’t think we could ever afford. We are so excited to bring our used Tahoe home. Office was cool and clean and everyone is very professional.

I don’t recommend this place to anyone. First day going in the place felt like a very good vibe but things took a big turn. They like to get your information and run your credit before looking at the car and test driving it. Not only that they list the car like its there but it’s at another location. Also the car i bought from there had a very bad paint job to cover up the bad scratches it had. Please also have the finance person read everything you sign because they like to add stuff you dont need like the STARGUARD Thats why we have car insurance!

I want to give a huge thanks to Doug and Armando for helping me purchase a 2021 is350 f sport in a beautiful spec, it was a process that was easier than expected and I really appreciate them working their magic to get a deal that works for me. The car only had one major downside and they agreed to fix it as part of the deal. Even gave me coupons for gas on the way out.

I found this place on facebook marketplace, which is not only a great way to advertise but also shows a lot of determination and creativity of a genuine sales person. Thanks to Abraham, (great person by the way) I was able to experience a very comfortable car-buying experience. Although the process does take time, takes a-lot of critical decision making, and can be quite uncertain, this genuine man made the experience do-able. He’s a fun and honest man so I recommend hitting him up if you’re looking to buy a car off the lot but are unsure. I’m telling you, it’s worth it to have a great salesman on your corner.

We had the absolute pleasure of working with Armando, who—despite being brand new—had the knowledge and finesse of a seasoned pro! He was super patient, personable, and friendly. What stood out was how he problem-solved and went above and beyond for my husband and I. He even helped us with things outside the dealership’s normal requirements. Honestly, it was hands-down the best car-buying experience we’ve had. If you’re working with that dealership, we highly, highly recommend working with Armando!

Johnathan was amazing. Super friendly and honest. I was very nervous on buying a car that was used but he was very helpful and walked me through the car-fax and the maintenance history on the vehicle, which really gave me confidence that I was making the right choice. I would definitely come back to buy a car from him.

**Easiest online appraisal experience for a first-timer!** From the moment I walked through the main entrance, I was greeted right away and the check-in process was quick and hassle-free. I was running a little late, but they were still able to help me without any issues. I sold my 2023 Tesla Model 3 to CarMax Fresno, and the entire process was smooth and professional. The business office had a welcoming, open atmosphere, and it was clear the team was busy while still providing excellent customer service. A special thank you to Sean and Elius for their patience and guidance. They walked me through every step, helped while I reset my Tesla to factory settings, and gave clear instructions on removing the vehicle from the Tesla app. They made what could have been a stressful process simple and straightforward. Overall, it was a great experience, and I highly recommend CarMax Fresno to anyone looking to sell their vehicle!

I wanted a pretty specific car and figured I would be hunting for a while to find it. One day just browsing online I came across the car at CarMax in another city. It wasn’t far so I requested it be transferred to my city. I honestly thought there would be something about it that would make me opt out but the car was perfect. Super clean and in almost perfect condition. The salesperson helping me was Gloria. She was great. Very easy to deal with and made sure I was taken care of. I’m very happy with the whole process.

Just bought my first car yesterday from CarMax and had an amazing experience thanks to Justin! From start to finish, he was professional, friendly, and genuinely helpful without any pressure. He made the whole process smooth and actually enjoyable, which says a lot when buying a car. I drove off in my new Chevy Silverado EV and couldn’t be happier. Justin took the time to answer all my questions and made sure I felt confident every step of the way. If you’re thinking about buying a car, definitely ask for Justin — he’ll take great care of you!

Erin and Mitch were phenomenal! Erin guided me through the process over the phone and explain to me everything in detailed. Erin took the time to make sure I understood everything in the contract. Mitch was my in person coordinator, he reviewed everything with me again, and made the process reassuring. Benji, who dealt with my trade in, didn’t seem like he wanted to be at work. Overall, great experience.

The process from getting the initial appraisal quote(on the website) to in-person appraisal to completing the sale was super easy and pretty straight forward. The sales agent was super helpful and transparent about the documents I was signing and gave me clear direction on the next steps. overall very satisfactory experience. Thank you!

Atrocious customer service. Very poor communication. This should be a priority in any business, especially a car dealer. I like the business model of Carmax, between the upfront pricing and shipping between locations but the execution has been horrible. We ordered a car and was told it cleared inspection and we could come pick it up. Once we arrived, they said the mechanic had one more inspection he had to do before it was ready. Now a week later, they won’t answer our calls, and when we went in to see what’s wrong, they said to go to the waiting area and no one ever came to help after 30 minutes. They won’t even let us see the car throughout the process. Not sure if the car is even real at this point, but the money we paid to have it shipped sure was. I’m assuming this is just a scam to get people to pay for shipping imaginary cars.

I am extremely disappointed with my experience at CarMax. Our company purchased a vehicle from CarMax because we believed we were dealing with a reputable company that stood behind its vehicles and customer service. During the purchase process, concerns were raised about the vehicle’s A/C not cooling properly, along with cosmetic scratches on the exterior. We were assured by the sales staff that these issues would be addressed and that someone would contact us to schedule the necessary service after the sale. That never happened. Weeks went by without any communication. We called multiple times to follow up and were repeatedly told that someone would review the situation and contact us. Despite these promises, we never received a callback or any effort to schedule the service that had been discussed. What made the situation even more frustrating was that we returned to CarMax ready to purchase two additional vehicles for our business. Before moving forward, we simply wanted to resolve the outstanding issue from our previous purchase. Instead of finding a solution, we were met with excuses, a lack of accountability, and an attitude that made it seem like our concerns no longer mattered because the sale had already been completed. A company should be judged not by how it treats customers before the sale, but by how it treats them afterward. Anyone can provide good customer service when a purchase is being made. The real test comes when a customer needs help and expects the company to honor its commitments. The vehicle issue itself was not the biggest problem. Mechanical issues and cosmetic imperfections can happen with any used vehicle. The biggest disappointment was the failure to follow through on promises, the lack of communication, and the unwillingness to take responsibility when given multiple opportunities to make things right. Because of this experience, our company decided not to purchase the additional vehicles we were considering. More importantly, CarMax lost our trust. When a business fails to honor its word, it becomes difficult to have confidence in anything else they promise. Unfortunately, this experience has convinced us to take our future business elsewhere.