Kern Radiology San Dimas

What is it with the really long wait times? I understand that no business wants to waste money on the front office. After all, they’re only the first interface your customers encounter when arriving for expensive medical procedures. Hardly important. Of the three front-office printers, it was unclear which, if any, were actually working. And since "the system" was down — I’m assuming that meant the patient intake and scheduling software — patients’ IDs and health cards were being lined up across the desk with Post-it notes attached so the staff could keep the whole operation moving manually. Apparently, we have successfully reinvented the filing system. Five stars to the two ladies at the front desk who somehow managed this chaos with remarkable patience and professionalism. Still, after more than an hour, I was finally escorted back to the machine that goes ping. From there, the contrast was striking. After a brief interaction with the very capable radiography staff, I was on the machine and ready for the ride with no fuss whatsoever. So, five stars to the personnel who are clearly keeping this leaky ship afloat through competence, patience, Post-it notes, and sheer force of will — despite what appears to be a budget crisis, a management crisis, or perhaps the increasingly popular combination of both.

Overall pretty good experience. Nice facility. Nice employees. The MRI size was much more comfortable than others I have been in with an open back so you don’t feel as claustrophobic. I was mainly just really hot. I’m not sure if there was a problem or that’s how it normally is but it made it a little distracting for me not to move when I had sweat dripping down my face and I was sticking to the matt.

When u call to make an appt, it takes at least 20 minutes they ask everything except if u have a cat or dog. In that conversation they take all information needed for the visit, inclusive of insurance. They even check ur insurance to make sure u know what the cost is! My appt today was at 2:40, I arrived at 2:20. Stood in line at the front for 20 minutes. With no acknowledgement! At 2:47 I was helped by one of the front people that obviously hates her job! She proceeded to re-invent the same questions I was asked on the phone call! Got through that! Went tot back dressed as I was told and sat, with many other women who had waited longer than I. I finally finished and got out at 4:20! 2 hours for a mammogram, that takes maybe 10 minutes to perform! The front people HATE their job! Maybe that could change! Was the worse experience ever! Then while sitting in the back with many other women waiting to be seen. They brought a man back there! Seriously!! Unprofessional all the way around! I am talking to my ob telling he needs to find somewhere else !

It's a nice and clean place for your tests, but the wait time is long even after your appointment. Also, they didn’t provide pictures for my third trimester ultrasound because they ran out of printer refills. Strange, but true! Otherwise, the staff was great.

​I have been receiving shots in my hips here for the last five years, and the experience has been wonderful. I believe the gentlemen who help me are named Jim and Robert—while I don't have their last names, they are absolutely fantastic. They are always friendly, take the time to explain everything clearly, and ensure my injections are practically painless. Thank you for the consistent, exceptional care!