Dutch Bros Coffee

Stopped for some refreshments on my trip to Fresno CA, it was 90° out! Beverages were good, service was very helpful. Not being familiar with this place because we don't have one in Santa Cruz county, the employee made some great suggestions!

I just stopped by this morning 07/26 and was helped by the young lady at the window through the drive thru. I come pretty often and had not seen her before, I am sure I’d remember such a sucky attitude if I had. From when I got to the window she was already upset for who knows what. I told her I’d pay with tap but ended up just doing cash. I said "sorry I will do cash actually" and she threw the tap machine down and rolled her eyes and grabbed my 20$. I was like okay, just let it go, maybe she’s just having a morning, it’s 8am. But then, as she’s handing me the drinks they are both pink so I asked which is the one she was handing me , she replies "read the lid" and walked away after giving me the drinks. I stayed until she came back to the window to tell her to have a great day. I also realized she did not give me the two pastries I ordered, so I have to go back. I’ve been coming to this Dutch Bros for a while now, and I’ve never been talked to or treated so rudely. I felt like a burden. At the end of the day, customers are the reason businesses stay open. If someone is having a bad day, that’s understandable, but it shouldn’t be taken out on the people choosing to spend their money there.

I wouldn't go back to this location. My sugar free blended rebel had several plastic pieces in it. I tried to call the store and got redirected to a customer service 1-800 phone number. They have essentially tried to tell me that, I should've "tested it at the window" and wave my concerns aside with a free drink rewards loaded into my account. That drink could've easily been for a coworker, but it happened to be mine out of the three drinks I ordered that morning. People ordering blended beverages for other people, especially children, please be careful.

The line is crazy long almost all the time at the McKinley and blackstone . if you want to cut the long wait and save some gas , I definitely recommend parking and go up to the window to order a lot faster . I personally think there over rated, and their drinks are not as good as I expected it to be but everyone's taste buds are different. But it's cool just to try them if you haven't already. As for me it was first and last time my first order but I do take my daughter to get herself a drink often. I try to talk her out of it and rather spend my money at a Starbucks. Speaking of there is going to be a new one opening in the Westside of Fresno next to the city college we can't wait for the grand opening.

The employees are so thoughtful and professional, even when the customers are irritable about something not at all connected to their coffee service. Love the flavors. Wish the giveaways didn’t begin so early. I’ve gone to the one on McKinley and Blackstone since it opened and I’m still going!!

I've been here before, during the day, my husband is a loyal Dutch Bro Coffee fan. Well today my husband and I wanted a little scape and went out for a quick late trip in the middle of the night. We wanted a yummy Caramelizer but to our shock we received a different drink and it wasn't blended as we had requested it. It was too late for a a Uturn so we just kept our drinks. I was a bit disappointed because we had to wait in a long time in the drive-thru line. Luckily We have a ninja smoothie blender at home. We had a good laugh about it but hopefully next time they make it right.

So disappointed! Paid over $9 for tan milk. This is supposed to be a matcha, picture is of the remake. Both made exactly the same, both let downs. Service also sucked- wasn’t greeted with normal energy, avoided when I came up to the walk up window for the remake, lacking the usual Dutch atmosphere. Not coming back to this location.