Quest Diagnostics

I’ve been using the Quest Diagnostics Lab on Maple Street in Fresno for the past 8 years. I’d like to acknowledge one of their employees, Indie. She is an absolute "Rock Star ". Treated me like she had known me forever. Very professional but also very personable & friendly. Made certain I was comfortable and performed her work in record time. Highly recommend Quest any day of the week!

I’ve been here dozens of times and the wait time is so short (less than 5 min) if you have an appointment. I definitely recommend making an appointment online beforehand. No need to show up early—just a minute or two before your scheduled appointment time.

Made an appointment on line with my phone a couple of weeks ago. They texted me about 6:30 to remind me of my appointment at 8. Told me to sign in with my phone when I get to Quest. Got there 10 min. early. The place was pretty packed. Signed in with one button on my phone. When I walked in I was at the top of the list to be called. Sat for 2min. I was call to the back, did my test was out in 10 min. Truly an awesome experience. Felt kind of bad for some of the others sitting and waiting.

The phlebotomist who helped me was ama Ing, she was gentle and talked me through. My anxiety was not affected one bit. She was awesome

terrible service, staff are having no knowledge about insurance that they Quest is in network with. They refused to do draw my blood until they charged my credit card. There was no bill sent to me, so my insurance denies to reimburse me. Horrible way of taking care of patients.

The short employee with long black hair was so rude. Told my mother "thanks for using my bathroom" after doing so by mistake. Will not be returning.

Staff needs to notify waiting patients that they will no longer be excepting patients instead of making them wait, letting them believe they will be seen. System should not allow new adds on to be made if staff cannot handle it.